Job Description

General information

Name
Support Services Coordinator
Ref #
61263
Date
Wednesday, May 13, 2026
Full / Part Time
Full Time

Description & Requirements

Support Services Coordinator – Permanent Part Time | 32 Hours | Monday to Friday | Te Rapa, Hamilton

If you’ve worked in aged care, hospitality, or facility operations and enjoy keeping things organised behind the scenes, this role offers stability, structure, and variety without shift work.

Bupa Foxbridge Care Home & Retirement Village is looking for an experienced Support Services Coordinator to help oversee the day-to-day running of our support services functions across housekeeping, laundry, cleaning, and kitchen operations. This is a hands-on coordination role where strong routines, communication, and follow-through matter.

This role suits someone who enjoys structure, takes ownership naturally, and knows how to keep operational teams running consistently. You’ll need confidence working across multiple priorities, supporting people day-to-day, and maintaining standards in a busy environment.

You’ll work closely with frontline teams to maintain presentation standards, coordinate workflows, manage daily priorities, and help create a clean, welcoming environment for residents, visitors, and staff.

Hours Details:

• Employment Type: Permanent Part-Time
• Hours: Monday to Friday, 32 Hours Per Week

Key Tasks and Responsibilities

• Manage the kitchen, household, laundry, maintenance, and gardening employees.
• Work closely with the other heads of department to contribute to the smooth and efficient running of the Care Home and Village.
• Focus on first impressions and the impact of support services on the resident experience.
• Improve the quality of support services through a focus on the customer experience.
• Coordinate the completion of training, achievement of competencies, and performance reviews of direct reports.
• Rostering and leave management of the support services team.
• Take part in Bupa's internal audit programme relating to areas of responsibility.

About you

• Previous experience managing, leading, and coaching teams of hospitality staff.
• The ability to establish and maintain positive relationships with colleagues, managers, teams, contractors, and suppliers.
• Be able to demonstrate excellent written and verbal communication skills.
• Strong planning, organisational, prioritisation and problem-solving skills.
• Ability to be flexible, adaptable, work under pressure, and multi-task.
• An understanding of quality assurance and quality improvement activities.

Reasons to Belong

• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
• Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
• Refer-a-friend programme.
• Professional Development – in-house and external training and development.
• Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
• No matter who you are or where you come from, we encourage you to ‘Be You at Bupa’.
• An accredited employer with Immigration NZ that values its diverse employees.

For the opportunity to join the Bupa community and to make a difference to the lives of our residents, please submit your application today – we would love to hear from you.

About Bupa

Through vision, passion, and sheer hard work, we’re one of New Zealand’s largest aged care and dementia care providers. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

Our Values | Ā mātou ūara

Brave | Māiatanga Caring | Manaakitanga Responsible | Haepapa

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

Location
Bupa Foxbridge
Recruiter
Sele Sele-Ama