Job Description

Join Our Award-Winning Team at Northeast Delta Dental as an onsite Mailroom & Claims Support Associate!

At Northeast Delta Dental, we're on a mission to improve oral health and overall well-being across New Hampshire, Maine, and Vermont-because everyone deserves a healthy smile!

Named one of the Best Companies to Work For in New Hampshire by Business NH Magazine, we offer competitive pay, outstanding benefits, workplace flexibility, and exciting career growth opportunities.

Our Support Services Department is seeking a full-time (37.5 hours/week) onsite, Support Services Clerk to assure delivery of internal and external mail communications by processing and distributing the Corporation's incoming and outgoing mail and operating imaging and other office equipment.

The Support Services Clerk role offers a competitive hourly salary of $18.00 to $20.00 based on experience. Enjoy excellent benefits, including health, dental, vision, PTO, holidays, a 401(k), tuition reimbursement, and more!

Some of the Responsibilities for this Role:

• Organizes and distributes mail by opening, sorting, batching and distributing incoming mail; posts and sends outgoing mail; creates labels; attaches X-rays to incoming claims.
• Distributes mail by retrieving or receiving items from post office and delivery services on a daily basis; opening and sorting by addressee, destination and type; delivering items to departments several times a day. Drives or operates company vehicles between buildings to make deliveries or retrieve mail, packages, and supplies.
• Provides dental offices with claim requests by folding and stuffing facsimiles through the folder/inserter and sending them to dental offices to request more info. Returns claims and returned checks to dentist offices.
• Maintains accurate statistics of received paper claims and ensures retention of documentation by operating imaging equipment for documentation of records; posting inventory claim numbers in "warroom" and copying imaged claims to an FTP (File Transfer Protocol) file for retrieval by Rocky Mountain.
• Operates X-ray imaging equipment by correctly placing X-ray on the scanner; checks claim number and date of X-ray to assure records are accurate.
• Maintains an accurate daily received claim count by counting electronic and paper claims; posts numbers to department pipeline. Updates metered mail records; completes inventory, logging, and distribution incoming/outgoing deliveries.
• Supports mail operations by performing routine maintenance on equipment; maintaining adequate supplies, following policies and procedures and keeping the mail area orderly.

Skills, Abilities & Knowledge for this Role: High school diploma plus at least six months general experience or an equivalent combination of training, experience, and/or education. Must have a valid driver's license.

Work Schedule for this Role: The typical work schedule for this position is Monday - Friday, 8:30 a.m. - 4:30 p.m. Our full-time schedule is 37.5 hours per week. This position will work on-premises at our Concord, NH headquarters. You must be authorized to work for any employer in the United States without sponsorship now and in the future.

Northeast Delta Dental is proud to be an equal opportunity employer.

IF YOU ARE READY TO JOIN OUR TEAM ~ APPLY TODAY!

Location: 03301