About Paytient:
We’re on a mission to help people better access and afford care.
Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.
Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.
We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.
The Mission: Why Paytient Exists
At Paytient, we believe that the cost of care should never be the reason someone goes without it. We are a healthcare-focused company building a world where people can access and pay for the care they need without the burden of high-interest debt.
As a Support Representative, you are on the front lines of this mission. You aren’t just resolving tickets; you are ensuring a senior can afford their life-saving medication and a family can pay for a doctor’s visit. You provide the technical expertise and human empathy required to make the healthcare system work better for everyone.
The Role: Advocate Support & Member Care
We support a dual ecosystem: Advocates (the professionals at our health plan partners who help seniors navigate benefits) and Paytients (the members actually using our cards to pay for care).
Your Journey:
What You’ll Do:
Who You Are
The Logistics
Why Paytient?
If you want to use your technical skills to solve real-world healthcare problems, you belong here. We are a growing team dedicated to making care more accessible, one transaction at a time.
Benefits We Offer for Full-Time Roles:
Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @ paytient.com If you receive emails from any domain other than @ paytient.com, do not respond and report it to us immediately.
Paytient helps people make better healthcare decisions by improving their ability to pay for care. We do this by bundling or embedding payment solutions like Paytient's Health Payment Account (HPA) and the Medicare Prescription Payment Plan alongside commercial, individual ACA, and Medicare plans.
Armed with the power to decide how and when they pay for care, our users change their behavior in ways that improve their health and lower costs for everyone, which benefits plan sponsors.
By 2025, Paytient will serve 25M lives and 6,000 enterprise clients including leading employers and payers such as Anthem, Centene, Cigna, R.R. Donnelley, and Hyatt Hotels. The company has earned a 90 NPS and 4.9 stars on Trustpilot.
Here on Linkedin, we share insights about what we're learning as the leader in cost smoothing solutions—exploring what it means for consumers and their insurers. We also share updates from our growing team, open positions, and a behind the scenes look at what it really takes to change healthcare for the better.
