Temporary Accommodation Support Officer
Permanent
Grade B - £28,598 - £33,699
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Are you ready to play a vital role in tackling one of Birmingham’s biggest challenges? As Europe’s youngest major city and one of the most diverse in the UK, Birmingham is ambitious about its future—and we’re determined to be the best.
Birmingham City Council is the largest social housing landlord in Europe, managing nearly 60,000 homes. Our Housing Solutions Service is the front door for residents facing homelessness or housing crisis. With rising pressures—from legislative changes to the cost-of-living crisis—we are currently supporting over 5,000 families in temporary accommodation.
Our priority is clear: to help people move into safe, secure housing while providing high-quality, outcome-focused temporary accommodation.
About the role:
As a Temporary Accommodation Reviews Support Officer, you will play a key role in supporting statutory homelessness reviews, helping ensure fair and lawful decision-making for some of our most vulnerable residents.
Working closely with the Reviews Team, you will:
This is a fast-paced and rewarding role requiring attention to detail, organisation, and sensitivity when dealing with complex situations.
About the Team:
Our Temporary Accommodation Team ensures households have access to safe, suitable accommodation. We work collaboratively with landlords, managing agents, and internal services to maintain high standards across our portfolio and deliver compliant, high-quality services.
What We’re Looking For
We’re looking for someone who is:
Experience in housing, homelessness, or local government is helpful—but not essential. Full training will be provided.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).
Local Government for Birmingham, England.
Birmingham City Council, based in The Council House, Victoria Square, Birmingham B1 1BB, is the largest local authority in the UK. Serving a population of over a million citizens.
Corporate Plan
Birmingham and its citizens face significant opportunities and challenges and the council must be bold, ambitious, and confident: Bold in its aspiration, ambitious in setting its priorities, and confident in its ability to delivering them. The Corporate Plan 2022 to 2026 provides a common basis for our strategic planning and a focus on tackling inequalities and creating opportunities for citizens to live longer, healthier, and happier lives.
Our strategic outcomes and priorities
A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
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