Job Description

Support Officer - Environment Performance & Support Team Salary: £29,253 - £32,736 per annum Grade: C Permanent Contract 37 Hours per Week

We are seeking a committed individual to join us as a Support Officer. This role is an exciting opportunity to support Thurrock Council’s Support and Performance Team, sitting in the Place Directorate. The main purpose of the role is to support Thurrock Council’s Place service via our Support and Performance Services Department.
Main Responsibilities:

• To provide support in the provision of services associated with Planning, Building Control and Land Charges, including any legislative requirements.
• To process (including scanning, saving and indexing) applications within statutory time limits. (Training will be available).
• Undertake registration and processing (including scanning, saving, indexing and linking to software) all applications within a statutory time limit and in compliance with relevant legislation.
• To process and monitor post and generic mailboxes.
• To respond to requests (by telephone, letter, email and in person) for information in a clear, accurate, polite and prompt fashion.
• To keep up to date knowledge on current projects in order to provide first line advice or information on processes and/or liaise with officers for technical knowledge.
• Help manage the team’s filing and record keeping and contribute to the maintenance of records on current applications, using both paper based and computer based systems, including inputting and extracting information via a personal computer.
• To attend meetings and briefings when required and provide the appropriate feedback, including taking minutes and distributing them accordingly.
• Validate applications to ensure they meet national and local requirements.

Key Skills and Experience:

You will need to be willing to work flexibly and able to work on your own initiative. You will need to enjoy working in a team that works to very demanding but achievable timescales. The team delivers a high standard of service to our customers which is essential in the growth and development of Thurrock.

The service operates between 8:00am to 17:00pm Monday to Friday, expected working hours are 9am till 5pm.

DBS Check: A DBS Check is not required for this post.

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Advert Closing Dates
Redeployment Only Deadline: 28th May 2026 Internal & External Deadline: 7th June 2026
Interview Date: To Be Confirmed
Please contact Ella Hay via email if you have any questions at ehay@thurrock.gov.uk

To view the Job Profile and Person Specification please follow the link below:

Download Job Profile (PDF Document)

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council