Posting number: 1057227842
Department: Child Support Enforcement Agency
Job classification: CSEA - Support Officer 2
Posting type: New Hire
Categories: Child Support, Customer Service, Training
The primary purpose of the Support Officer 2 classification is to provide training and mentoring to new and present support officers and enforce and modify child support obligations in local, intrastate, and interstate cases through statutorily allowed means.
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Act as a lead worker, to provide training and work direction. Oversee processing of paternity and support obligations in accordance with applicable statutes, rules, and regulations. Mentor new employees and handle case coverage (intake or caseload) for temporary vacancies and absences within the assigned unit. Provide direction to support officers regarding problem resolution. Advise supervisor on improving training methods.
Review and interpret court orders, administrative orders, payment records, case narratives, case files, and other documents. Prepare accurate calculation of arrearage due on accounts according to state policy. Respond to written and oral communications from custodial parents, absent parents, the general public, or other child support agencies or entities and other individuals or organizations. Utilize agency, state, federal, and other resources to obtain and verify accurate and current information regarding the place of residence.
Attend training sessions and mandatory meetings. Verify financial data, wage attachments or other materials and/or data regarding support matters.
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.
Bachelor's degree with coursework emphasis in business administration with one (1) year of social work experience; or any equivalent combination of training and experience.
Must meet background check requirements.
None required.
Franklin County is widely recognized as one of the best managed counties in the United States. With a budget of over $1.5 billion, Franklin County Commissioners John O'Grady, Kevin L. Boyce, and Erica C. Crawley set the strategic and fiscal priorities of the nation's 33rd largest county - priorities that include advancing an agenda designed to lift families, support high quality childcare, build more affordable housing, invest in local businesses, and move Franklin County forward as a community committed to advancing racial equity and ending disparities in all areas.
