SOFTSWISS continues to expand the team and is looking for a Support Manager -Junior. We need a true and accomplished professional who shares our culture and values.
The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.
Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.
You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.
Processing requests from clients in Jira helpdesk system
Performance maintenance of the gaming infrastructure
Interaction with associated departments and partners’ helpdesk systems
Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)
Higher or incomplete higher education / technical education is an advantage
B2+ level of English
B2+ level of Russian
Work experience in support of helpdesk systems is desirable
Technical support experience (the second line)
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management.
To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market.
SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.
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SOFTSWISS IN NUMBERS:
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– #1 provider in crypto gambling
– 36,700+ games available
– 1400+ iGaming projects launched
– 300+ game provider partners
As a market-leading iGaming technology partner, SOFTSWISS upholds its core values: Expertise, Service, Security, and Innovation. This dedication fuels continuous product improvement, ensuring client comfort, satisfaction, and ultimate success.
YOUR TECHNOLOGY PARTNER IN iGAMING:
softswiss.com
order@softswiss.com
BUILD YOUR CAREER AT SOFTSWISS:
SOFTSWISS, an equal opportunity employer with 2,000+ employees from over 30 countries, has offices in 4 key locations. Its main headquarters are situated in Poland, Malta, and Georgia.
#softswisspeople work remotely, in-office, or hybrid
Explore exciting career opportunities at careers.softswiss.com
