DemandBridge provides specialized software solutions that help marketing, print, and supply chain organizations streamline complex operational workflows. Their platform supports businesses with tools designed to improve operational visibility, optimize workflows, and simplify day-to-day processes in industries where efficiency and reliability are critical. With an established customer base across North America, DemandBridge operates in an environment where product stability and customer support directly impact customer success.
DemandBridge is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages and long-term value.
We're hiring an experienced Support Manager to lead a distributed customer support team within a complex and evolving SaaS environment. This role is ideal for a calm, process-oriented leader who can bring structure, accountability, and stability while earning the trust of a long-tenured team. You'll play a key role in improving support operations, reducing ticket response delays, and strengthening collaboration between Support and Engineering.
Location: Remote (Canada or USA)
The salary range for this role is approximately $90,000 USD, plus a target 10% bonus. Final compensation will be determined based on experience, skills, and location.
Team Leadership & Support Operations
Process Improvement & Operational Excellence
Strategic Collaboration & Transformation
Strongly Preferred
Join DemandBridge and help transform the customer support experience in a role where your leadership and operational impact will be felt from day one.
We use AI-powered tools (including transcription and automated note-taking) as part of our interview process to support a consistent and thorough candidate experience.
Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.
#DemandBridge
As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy. We actively support our businesses, guiding them in their growth and evolution into market leaders.
Headquartered in Montreal with a global presence, Valsoft is committed to building a legacy of excellence by prioritizing sustainable growth and operational efficiency. Our long-term vision, driven by entrepreneurial spirit and disciplined execution, ensures we create lasting value for our portfolio companies, their customers, and the industries they serve. For more information, visit valsoftcorp.com.
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En tant qu'acteur de premier plan dans le domaine des logiciels pour marchés verticaux (LMV), Valsoft allie expertise sectorielle et une philosophie d'investissement unique axée sur l'acquisition et la conservation. Nous gérons un portefeuille croissant d'entreprises qui bénéficient d'un leadership décentralisé et d'une autonomie opérationnelle. Nous soutenons activement nos entreprises en les accompagnant dans leur croissance et leur évolution en leaders de leur secteur.
Basée à Montréal et présente à l'échelle mondiale, Valsoft s'engage à bâtir un héritage d'excellence en priorisant la croissance durable et l'efficacité opérationnelle. Notre vision à long terme, portée par un esprit entrepreneurial et une exécution rigoureuse, nous permet de créer une valeur durable pour nos entreprises, leurs clients et les industries qu'elles desservent. Pour plus d'informations, visitez valsoftcorp.com.
