Job Description

Easybrain is looking for a Support Manager to join our incredible team. We develop mobile games and apps that are played by a huge number of people around the world. We love what we do and realize it's impossible to create a cool product without high-quality communication and care for our users. That's why we're looking for you! What you’ll do: - Respond to player inquiries; - Provide consultations on the functionality of our mobile applications; - Handle and reply to reviews in the App Store and Google Play; - Collect and analyze inquiry statistics, generate actionable insights; - Maintain and expand the knowledge base (guides, templates, FAQs, auto-replies); - Collaborate with the project team to solve player problems; - Contribute to improving player communication processes. Who we’re looking for: - Excellent command of English (Advanced/C1+); - Ready to work within a flexible distributed schedule; - Strong attention to detail and problem-solving mindset; - Responsibility and ability to work independently; - Russian language proficiency; - Passion for mobile games. It’ll be a plus if you have: - Experience in customer support or a similar role; - Knowledge of an additional foreign language (e.g. German, French, Japanese); - Experience with customer support platforms (Zendesk, Helpshift), understanding of AI-based tools and experience working with them; - Familiarity with mobile platforms (iOS, Android).
Why this role is exciting: - Opportunity to work with and influence the leading products in their niche; - Modern tools, transparent processes, and a supportive team; - Room for professional growth alongside experts in mobile game development.
Benefits:Besides the engaging tasks, support from experienced colleagues, challenge, and drive, we offer:- Full support in relocating to countries where our offices are located;- High-end market salary with performance bonuses;- All needed equipment;- Regular company events and monthly Friday meetings;- Social benefits (private medical cover, sports reimbursement, etc.);- Paid vacations, sick days;- English, Greek, and Polish online language classes;- Reimbursement for education and professional development.

About Easybrain

Founded in 2016, Easybrain is a mobile game developer with more than 2 billion downloads.

Advanced expertise in game development, product management, and performance marketing as well as a data-driven approach with extensively powerful in-house analytics, creativity, and excellence in everything we do are fundamental parts of our efforts.

We deliver market-leading puzzle and logic games such as Sudoku.com, Nonogram.com, Blockudoku, Jigsaw Puzzles, Art Puzzle, Number Match and others.

In 2021 Easybrain merged with Embracer. In November 2024, it was announced that Easybrain joins Miniclip through a divestment deal. As an independent developer and publisher, Easybrain continues to develop strong mobile game titles and strive towards new achievements.

Industry

Unknown

Company Size

201-500 employees

Headquarters

Limassol, CY

Year Founded

Unknown

Website

easybrain.com

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