Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with an additional office located in New York City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
The Support Lead, Americas is responsible for the governance, coordination, operation, and continual improvement of Dyson's global service operations capability. The role works across Service Desk, Infrastructure, Applications, Security, Data, Regional IT, Engineering teams, and strategic suppliers to ensure operational services remain available and aligned to business objectives.
The position plays a leading role in the evolution of ITSMO towards a modern AI-enabled operating model, embedding automation, predictive analytics, observability, and intelligent service management capabilities throughout operational processes. The role supports a follow-the-sun, 24x7 operating model and may require participation in on-call arrangements or coverage during peak periods, weekends, and public holidays.
The Support Lead is part of the Group IT team, which provides process and service excellence to support Dyson’s growth ambitions with a goal of operating and enhancing services over time to meet the changing needs of the business
Ensure Dyson's most business-critical services remain stable, available, performant, and fully supported throughout periods of exceptional business demand, minimizing operational risk and protecting revenue, employee productivity, and customer experience.
Responsibilities include:
Responsible for day-to-day leadership of production service operations.
Responsibilities include:
Ensure rapid and controlled restoration of business services during operational disruption.
Responsibilities include:
Maintain clear visibility and control of operational performance.
Responsibilities include:
Drive adoption of automation and AI capabilities across service operations.
Responsibilities include:
Ensure operational processes remain effective, controlled, and compliant.
Responsibilities include:
Ensure internal teams and suppliers collaborate effectively to deliver end-to-end service outcomes.
Responsibilities include:
Drive ongoing improvement of service operations capabilities.
Responsibilities include:
The successful candidate should have 5+ years of global enterprise accountability in:
Salary: $100,000-$125,000 annually + bonus opportunity
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial benefits:
Lifestyle benefits:
Health benefits:
Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
