Virtusa

Support Lead

Virtusa  •  Hyderabad, IN (Onsite)  •  7 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Support Lead - (CREQ257698)

 

Support Lead Responsibilities

  • Lead application production support activities across L1/L2/L3 teams.
  • Manage incidents, service requests, problem management, and escalations.
  • Ensure SLA/KPI adherence for incident resolution and response times.
  • Conduct Root Cause Analysis (RCA) for critical incidents and track preventive actions.
  • Coordinate with development, infrastructure, and business teams during production issues.
  • Drive operational excellence and service improvement initiatives.
  • Manage release support, deployment coordination, and hypercare activities.
  • Maintain support documentation, knowledge base, and operational runbooks.
  • Monitor support dashboards and ensure proactive issue identification.
   

Primary Location

 IN-AP-Hyderabad

Schedule

 Full Time

Employee Status

 Individual Contributor

Job Type

 Experienced

Travel

 No

Job Posting

 20/05/2026, 12:06:33 PM
Virtusa

About Virtusa

Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.

Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, cx transformation and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Southborough, MA
Year Founded
1996
Social Media