Job Description
We are offering a Summer Internship Program in Support & Implementation for undergraduates and fresh graduates. This internship provides hands-on experience in IT support, system monitoring, and basic troubleshooting, with a focus on learning and development in a professional environment. Interns will assist in supporting systems, working with internal teams, and helping resolve basic technical issues.
Interns who demonstrate exceptional performance, technical proficiency, and dedication throughout the program will be considered for a full-time position.
Responsibilities
- Assist in providing basic technical support for internal systems and applications.
- Help monitor systems and report issues to senior team members.
- Support troubleshooting of simple software and system issues.
- Document incidents and updates using internal tools.
- Coordinate with the technical team when escalation is needed.
- Learn and follow support processes and best practices.
- Maintain confidentiality of company and client information.
- Contribute to team tasks and ongoing projects.
Requirements
- Undergraduates and fresh graduates (up to 1 year of experience).
- Bachelor’s degree in Computer Science, Information Systems, or any related field.
- Basic understanding of IT concepts (Operating Systems, Databases, Networking).
- Familiarity with:
- Windows or Linux operating systems.
- Databases (SQL).
- Application servers (e.g., Apache Tomcat).
- Basic exposure to tools like Docker or simple server environments.
- Willingness to learn new technologies and tools.
- Good communication skills (Arabic & English).
- Team player with a positive attitude.
- Ability to follow instructions and learn quickly.
