Job Description

The Analyst will be part of the GSM Payment Operations and Capabilities team, supporting procurement operations and the broader Procure-to-Pay process. This role will focus on accurate and timely creation of purchase orders, supplier record creation and maintenance, stakeholder liaisoning, and operational support across Oracle Cloud / SAP Ariba procurement workflows. The incumbent will partner with business requestors, suppliers, finance, operations, and technology teams to ensure compliant, controlled, and efficient procurement execution across global markets.

• Purchase Order Creation and Management: Support purchase requisitions and Buyer team in Oracle Cloud / SAP Ariba in line with procurement policies, delegation of authority, and market-specific requirements.

• Supplier Creation and Maintenance: Support Vendor admin team, including onboarding data, banking details, tax information, and classification attributes, ensuring completeness, accuracy, and compliance with internal controls.

• Stakeholder Liaisoning: Liaise with business requestors, suppliers, finance teams, sourcing, compliance, and technology partners to resolve queries, obtain missing information, track approvals, and ensure timely transaction completion.

• Supplier Collaboration and Portal Support: Support supplier communications, portal acknowledgements, data updates, and surrogate responses where required, ensuring suppliers are enabled to transact effectively.

• Tax and Compliance Support: Support supplier and purchase order activities requiring tax and compliance review, including validation of supplier tax information, GST/VAT attributes, withholding tax documentation, regulatory requirements, and coordination with finance, tax, and compliance teams to resolve gaps.

• Operational Accuracy and Compliance: Maintain high standards of accuracy, productivity, and compliance while ensuring adherence to procurement policies, internal controls, audit requirements, and applicable process guidelines.

• Process Validation and System Support: Support procurement process validation, UAT execution, defect tracking, and stabilization activities for Oracle Cloud / SAP Ariba workflows related to purchase orders, supplier setup, approvals, and downstream Accounts Payable integration.

• Business User Enablement: Support business users through process walkthroughs, query resolution, documentation, transaction status updates, and preparation of user guidance or training materials as required.

• Education: Bachelor’s degree in commerce, Accounting, Finance, Information Technology, or a related discipline.

• Experience: 1-2 years of relevant experience in procurement operations, Procure-to-Pay, supplier enablement, purchase order processing, finance operations, or system testing, with hands-on exposure to Oracle Fusion Cloud Financials and/or SAP Ariba preferred.

• Domain Knowledge: Strong understanding of the Procure-to-Pay lifecycle, purchase requisition and purchase order processes, supplier onboarding and maintenance, Accounts Payable integration points, accounting principles, and global tax concepts including GST and VAT.

• Communication and Collaboration: Strong verbal and written communication skills, with the ability to liaise with business users, suppliers, finance, sourcing, compliance, and technology teams; document outcomes; report progress; and support timely issue resolution.

• Procure to Pay process knowledge, policy awareness & control mindset with ability to read, interpret various contractual terms/SOWs and apply to function and activities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.