At Lusha, we’re building for builders. We build fast and AI-first - so we look for builders.
By a builder, we mean someone who turns “maybe” into “done”.
We’re looking for a Technical Support Escalation Specialist to join our team in Boston and operate at the intersection of Customer Experience, Product, and Engineering. This role is about more than resolving tickets - it’s about building scalable solutions, improving processes, and creating exceptional support experiences for our customers.
You’ll own complex technical escalations, work directly with Enterprise customers, and collaborate closely with R&D to solve high-impact issues. This role combines deep technical troubleshooting, customer-facing communication, and operational thinking in a fast-moving, AI-first environment.
This might be for you if:
Nice to Have:
Lusha is the leader in Sales Streaming – a new sales paradigm that streams top leads straight to salespeople and handles all the outreach, so they can escape the lead grind and just sell.
Lusha’s Sales Streaming Platform is built around Sales Playlists that continuously fill up with their ideal prospects – think “Spotify for sales.” With AI doing the heavy lifting, Lusha uncovers great-fit leads salespeople never knew existed and executes tailored, perfectly timed cadences that get meetings booked. And the more you use Lusha, the smarter it gets.
With Sales Streaming, salespeople spend most of their time face-to-face with relevant prospects, driving 4-6X more business.
