At Dstny, we believe that great work begins with great communication.
As a global leader in hybrid work enablement, we make it easy for SMEs to connect, collaborate, and thrive - wherever work happens.
Our solutions combine true mobility, seamless integrations, and the power of AI to deliver exceptional experiences for both customers and employees.
Whether you’re using your mobile, laptop, desk phone, or our market-leading integrations, Dstny is always accessible through your preferred interface.
Headquartered in Brussels, our team of over 1,000 colleagues spans 8 countries and supports more than 4 million users worldwide.
Join us and be part of a company that’s shaping the future of work, Make Hybrid Work together with Dstny.
As a Support Engineer at Dstny, you will be part of our frontline support organization, helping customers and partners resolve technical issues related to our UCaaS, telephony, and connectivity solutions.
You will act as a Level 1 / Level 2 engineer, handling incident analysis, troubleshooting, customer communication, and service follow-up. You’ll work closely with senior support engineers and platform specialists to ensure fast and high-quality issue resolution.
This role is ideal for someone who enjoys solving technical problems, communicating with customers, and building expertise in modern cloud communication technologies.
What You’ll Do
Customer Support & Troubleshooting
Handle incoming incidents and service requests related to UCaaS and connectivity solutions
Troubleshoot issues related to:
VoIP and SIP telephony
Microsoft Teams integrations
Connectivity and networking
End-user devices and configurations
Perform initial diagnostics and resolve incidents within agreed SLA targets
Escalate more complex issues to Level 3 engineers with clear documentation and analysis
Keep customers informed throughout the incident lifecycle
Operational Support
Monitor platform alarms and service health
Assist with routine operational tasks and checks
Follow support procedures and contribute to service continuity
Help identify recurring issues and improvement opportunities
Documentation & Knowledge Sharing
Maintain accurate ticket updates and incident documentation
Contribute to internal knowledge base articles and troubleshooting guides
Share learnings and collaborate with colleagues across teams
You are customer-focused, technically curious, and eager to grow within a fast-paced telecom and cloud communications environment, and you have ;
1–3 years of experience in a technical support or helpdesk role
Good understanding of:
Networking fundamentals (IP, DNS, DHCP)
VoIP or telephony concepts
Windows and Microsoft 365 environments
Strong troubleshooting mindset and willingness to learn
Ability to communicate clearly and professionally with customers
Good organizational and documentation skills
Language Requirements ; Fluent in Dutch and French & Very good knowledge of English (spoken and written)
Nice to Have
Experience with SIP, VoIP, or Microsoft Teams
Exposure to telecom or ISP environments
Familiarity with ticketing tools and monitoring platforms
Basic networking knowledge (routing, switching, WiFi)
Certifications such as ITIL or CCNA are a plus
What Makes You a Great Fit
Someone who:
Enjoys helping customers and solving technical issues
Stays calm and structured under pressure
Is eager to learn and grow technically
Works well in a collaborative team environment
Takes ownership and follows issues through to resolution
At Dstny, we believe great people do their best work when they feel supported, challenged, and connected.
In return, we offer:
A collaborative and supportive technical team environment
Exposure to modern UCaaS and cloud communication technologies
Learning and development opportunities
Career growth possibilities within an international technology company
A flexible and innovative workplace culture
A competitive salary, including an eco-friendly company car with fuel/charging card or an interesting flexible mobility budget.
Electronic meal vouchers, health insurance.
Seniority days: extra vacation days based on your seniority (1 day every 3 years, up to a maximum of 4 days)
Flex Income Plan: tailor extra advantages using your budget of your 13th month
Access to Benefits@Work: enjoy discounts at a wide range of popular brands and retailers
Flexible working hours, with the possibility of remote work. Because in digitalization, we should set a good example, right?
A pleasant working environment in a renewed Dstny house, customized to the wishes of our Destinians.
A great team of colleagues and wonderful customers.
A friendly atmosphere with regular fun team-building activities or company events.
Always fresh soup, fruit, and delicious coffee.
To be a part of the Dstny family: an ambitious, inclusive and people-centric organisation
Join Dstny and help shape the future of communication and hybrid work.
As a Support Engineer at Dstny, you will be part of our frontline support organization, helping customers and partners resolve technical issues related to our UCaaS, telephony, and connectivity solutions.
You will act as a Level 1 / Level 2 engineer, handling incident analysis, troubleshooting, customer communication, and service follow-up. You’ll work closely with senior support engineers and platform specialists to ensure fast and high-quality issue resolution.
This role is ideal for someone who enjoys solving technical problems, communicating with customers, and building expertise in modern cloud communication technologies.
Dstny is a premier European provider of cloud-based business communications solutions. With more than 3 million users, Dstny simplifies communication for companies, partners, and service providers with interactive tools delivered as-a-service across all formats, including voice, video, and chat. Featuring a mobile-first design and easy integration, Dstny's innovative technology and strong local partnerships allow for delivering exceptional user experiences. Headquartered in Brussels, Dstny has ca. 1000 employees in 7 European countries and an annual revenue of ca. €250 million. Learn more at www.dstny.be
