Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

We are looking for a Support Engineer (L2) to join our Maintenance & Support team of 30 specialists responsible for support of key international retailers worldwide. In this role you will troubleshoot and resolve software related issues within agreed timeframes. As this role is within a software organisation it is a great starting point for an IT focused career.

Location: At least 1 day per week in the office in Wroclaw is required.

• Troubleshooting and resolving software and database related issues within agreed timeframes and in line with internal Maintenance & Support processes,
• Resolving incidents through system, application logs and other available data analysis,
• Ensuring proper performance of IT supported systems,
• Standard and ad hoc reporting,
• Cooperation with the technical field team.

Must have:

• Minimum 3-year experience in an IT support role,
• Experience in Second Line IT support,
• Communicative English – at least B1/B2,
• Willingness to work in a shift system – 24/7 on rotation,
• Communicative Polish.,
• Minimum knowledge of network concepts (TCP/IP),
• Knowledge of MS SQL / Postgres databases and Linux and Windows 10/11; Windows Server operating systems

Nice to have:

• Working in ITIL framework experience,
• Jira service desk knowledge,
• Knowledge of Redis / UYUNI / Ansible / Salt Stack

We Offer:

• Great, supportive team
• Mentoring and free access to e-learning platforms
• Flexi-Time & hybrid working
• Employment Contract
• Private medical care with family option
• Life and accident insurance
• IT Events & conferences (hackathons; .NET Developer Days, etc.)
• Multicultural work environment
• International assignments and projects
• Cafeteria Program
• Casual dress code and plenty of free parking spaces (when working from the office)

Pay Transparency Statement

The monthly base salary range for this position is 8,600.00 PLN gross to 12,200.00 PLN gross.

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

#LI-PM1 #LI-Hybrid

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations