About the Role

We’re looking for a passionate, hands-on
Support Engineer
to join our growing team. You’ll play a critical role in bringing our advanced
machine vision systems
to life on client sites across the mining industry — from installation and commissioning to ongoing support and remote troubleshooting.

This is a dynamic, customer-facing role where you’ll combine technical expertise with real-world problem-solving in exciting industrial environments. You’ll report to the Support Technical Lead.

What You’ll Do

• 
  Install and commission state-of-the-art
  machine vision systems
  on client equipment (conveyor belts, flotation cells, etc.).
• 
  Configure sensors, IP cameras, IP lasers, network switches, LED lighting, and low-voltage power systems.
• 
  Perform software installation, XML configuration, and system handovers with client training.
• 
  Provide ongoing remote monitoring, diagnostics, and troubleshooting of deployed systems.
• 
  Debug complex issues involving sensors, OPC communication, and data integrity.
• 
  Collaborate with client IT teams on network infrastructure and pre-installation planning.
• 
  Develop smart troubleshooting tools and SOPs to improve support efficiency.
• 
  Build strong, long-term relationships with clients through exceptional technical support.

Requirements

Minimum Requirements

• 
  Bachelor’s Degree or Diploma in
  Electrical Engineering, Electronic Engineering
  , or a related technical field.

What Will Make You Stand Out

• 
  2–4 years’ hands-on experience in mining, minerals processing, or industrial electronics.
• 
  Field support experience in harsh industrial environments.
• 
  Strong troubleshooting skills with electronics (power supplies, PLCs, IP cameras, Wi-Fi, flood lights, etc.).
• 
  Experience with networking infrastructure, servers, firewalls, and database hosting.
• 
  Knowledge of
  OPC communication
  is a big advantage.
• 
  Passion for problem-solving and delivering outstanding customer service.
• 
  Ability to work independently and thrive in a fast-paced environment.