Job Description

• Java
• Unix/Shell scripting development
• Windows based application support activities
• Read logs
• Troubleshoot software issues
• Provide solutions
• Work with a team
• Able to cover different shifts according to team's needs (shifts: 8:00 - 17:00, 13:00 - 20:00, at least once a week (Fridays) someone in the team has to cover the third shift: 15:00 - 23:00)
• Willing to eventually and often cover weekend. (rotation is stablished, so this is not a permanent shift for just one in the team, they rotate)
• Able to have a good conversation in English and able to write a good email and/or document.

• Windows powershell
• AWS

• Provide application support for systems running on Java, Unix/Linux, and Windows environments.
• Read and analyze application and system logs to identify issues and anomalies.
• Troubleshoot software incidents and perform root cause analysis.
• Provide timely and effective solutions to application-related issues.
• Collaborate with cross-functional teams to resolve incidents and improve system performance.
• Communicate with customers and stakeholders via email and phone to address technical issues.
• Document incidents, solutions, and technical procedures clearly.
• Participate in shift-based support, including rotation schedules and occasional weekend coverage.
• Support a customer-oriented service approach, ensuring clear and effective communication.