Singtel

Support Engineer Intern

Singtel  •  Singapore, SG (Onsite)  •  5 days ago
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Job Description

Make an Impact by:

  • Responsible for the installation and daily operations support for facility management of client
    platforms to meet agreed business needs & service levels.
  • Perform troubleshooting for client platform related problems
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of
    incidents escalated.
  • Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
  • Involve in client platform implementation/upgrade project.
  • Perform Desktop Support services to users
  • This includes receiving, prioritizing, documenting and actively resolving end user help
    requests and escalating incidents when necessary to maintain customer satisfaction and SLA
    expectations.
  • Perform imaging/re-imaging
  • Perform asset inventories
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
  • Updates Incident records
  • Creates and updates work instructions (where necessary)
  • Document standards and procedures (where necessary)

Skills for Success:

  • Nitec/Higher Nitec/Diploma in an IT-related discipline
  • Desktop troubleshooting skills
  • Good communication and interpersonal skills
  • Good spoken and written English
  • Preferably 1 year of enterprise desktop support experience in Microsoft Windows Operating Systems, Microsoft Office Suite, Cloning Tools, MAC Operating Systems will be an advantage and Antivirus/Malware software
  • Familiar with the use of iOS and Android devices.
  • A good team player with good communication skills
Singtel

About Singtel

Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, 5G and technology services to infotainment to both consumers and businesses. The Group has presence in Asia, Australia and Africa and reaches over 740 million mobile customers in 21 countries. Its infrastructure and technology services for businesses span 21 countries, with more than 428 direct points of presence in 362 cities.

For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For businesses, Singtel offers a complementary array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cyber security capabilities.

Singtel is dedicated to continuous innovation, harnessing next-generation technologies to create new and exciting customer experiences as we shape a more sustainable, digital future. The Group’s purpose is grounded in empowering our people to innovate better ways to connect with customers, unlock new possibilities for future businesses to thrive and foster a sense of ownership and belonging to better serve our stakeholders, partners and communities.

Industry
Telecommunications
Company Size
5,001-10,000 employees
Headquarters
Singapore, SG
Year Founded
1879
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