We are seeking a technical, client focused Solutions Engineer – Electrification Software to join our Services/Support team with responsibilities spanning solution implementation, L2–L3 application support, and continuous service improvement. In this role, you will apply your understanding of emerging energy industry trends and their impact on utilities to support Electrification Software deployments across the full-service lifecycle, in alignment with ITIL service management practices.
As an ADMS Solutions Engineer, you will design, configure, deploy, and support Electrification Software (including GridOS) applications and data models for electrical network systems. You will ensure data accuracy, system availability, and operational stability by working closely with cross functional teams and customers. This role requires an understanding of electrical network data structures, GIS technologies, and SCADA management systems for Transmission and Distribution systems, as well as the ability to diagnose and resolve complex application and integration issues in live environments.
About our software
GE Vernova’s advanced software platforms are designed to modernize and transform the electric grid into a smarter, cleaner, and more resilient energy system. By integrating real-time operational data, advanced network modeling, and AI/ML-driven analytics, GridOS enables utilities to manage grid complexity, improve reliability, and support the energy transition—even in severe operating conditions.
More information:
https://www.gevernova.com/software/products/gridos/
________________________________________
As a Solutions Engineer, you will contribute to innovative delivery and support engagements with leading utility customers. You will operate in a team providing advanced technical expertise across implementation, go live, and steady state operations.
Your work will directly contribute to a stable, secure, and resilient energy grid.
________________________________________
Key Responsibilities
Solution Delivery & Transition to Support
• Contribute to the implementation of GridOS solutions, owning technical deliverables across multiple business cases throughout the project lifecycle.
• Engage with utility customers to understand business and operational requirements and align Electrification Software solutions accordingly.
• Design, develop, and configure data models tailored for electrical network systems within relevant Electrification Software applications.
• Collaborate with electrical engineers, solution integrators, technical leads, delivery managers, and stakeholders to ensure smooth delivery and transition into support.
• Support release and deployment activities, including configuration, validation, and readiness for operational handover.
________________________________________
L2–L3 Application Support (ITIL Aligned)
• Provide Level 2 and Level 3 application support for our solutions, handling incidents escalated from L1 support.
• Diagnose and resolve complex application, data, and integration issues in production and pre production environments.
• Perform root cause analysis and contribute to Problem Management, including identification of permanent fixes and preventive actions.
• Participate in Incident Management, ensuring timely resolution in line with agreed service levels.
• Support Change and Release Management activities, including impact assessments, implementation, and post change validation.
• Debug software defects, document findings, and coordinate with product, testing, and third party teams as required.
• Maintain operational documentation, knowledge articles, and runbooks to support service continuity and knowledge transfer.
• Contribution to on-call rota for resolution of Critical Incidents
________________________________________
Data, Quality & System Operations
• Ensure data quality, integrity, and consistency through rigorous testing, validation, and documentation.
• Integrate data models into ETL processes and maintain data pipelines for electrical network systems.
• Monitor system behavior and performance, proactively identifying risks, trends, and improvement opportunities.
• Make standard recommendations regarding workflows, application configuration, interfaces, reporting, testing, and customer data uploads.
________________________________________
Go Live & Post Go Live Support
• Support go live readiness activities, hypercare periods, and post implementation reviews.
• Provide post live application support and operational checkups, working closely with internal teams and customers to ensure service stability and satisfaction.
• Escalate issues outside of defined standard work to senior engineers or product teams, while maintaining ownership through resolution.
________________________________________
Continuous Improvement & Customer Engagement
• Stay informed of evolving electrical network technologies, Electrification Software capabilities, and ITIL best practices.
• Recommend service, process, and technical improvements to enhance system reliability, supportability, and customer outcomes.
• Act as a trusted technical point of contact for customers in operational and support contexts.
________________________________________
Qualifications
Required
• Bachelor’s degree in Electrical Engineering, Computer Science, Information Systems, or a related field.
• Strong understanding of IT systems, implementation services, and application support in an ITIL aligned environment.
• Experience supporting enterprise applications at L2/L3 level.
• Solid understanding of database management systems, SQL, and spatial data concepts.
• Proficiency in Linux and Windows operating systems.
• Strong analytical and problem solving skills with attention to detail.
• Strong written and spoken English communication skills.
• Ability to work independently and collaboratively within a cross functional team.
• Ability to communicate complex technical concepts to non technical stakeholders.
• Willingness to share knowledge and contribute to team documentation and knowledge repositories.
________________________________________
Nice to Have
• ADMS systems experience.
• Master’s degree.
• ITIL Foundation or higher certification.
• Experience with electrical network data modelling and GIS technologies.
• Experience with FME (Feature Manipulation Engine) or similar data transformation tools.
• Familiarity with Git, Confluence, Jira, Ansible, Nexus, Spring, Maven.
• Hands on experience with Kubernetes and Docker.
• Experience with REST APIs, Web Services/SOAP, XML, JSON, MQ.
• Experience with CIM data modelling, loading, and troubleshooting.
• Knowledge of cybersecurity principles in operational environments.
• Cloud platform experience (AWS, Azure, Google Cloud).
• Utility integration experience (SCADA, AEMS, ADMS, OMS).
Relocation Assistance Provided: No
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.
It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.
GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have the energy to change the world.
