Everything is changing in how software gets built, and Sourcegraph is at the center of that transformation. With Code Search, Deep Search, and MCP, Sourcegraph is the world’s most powerful code intelligence platform that developers and agents rely on to navigate, understand, and operate on massive, complex codebases with speed and confidence.
Teams at companies like Stripe, Uber, and Dropbox rely on Sourcegraph to ship faster and with higher quality. We’re backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, direct communication, and a deep love for developers and their craft.
If you want to contribute to infrastructure that empowers millions of developers to do their best work - join us.
🌎 This role is open to candidates based in Europe, the Middle East, or Africa with significant working hours overlap with the UK.
As part of the Technical Success organization, Support Engineering is at the forefront of the customer experience. Our customers simply wouldn’t be successful, happy, long term customers without the important work this team does! Support Engineering exists to not only resolve technical issues but educate our customers by answering reactive questions, and by importantly identifying improvements we can make to help improve the product. Our customers are developers and we help them throughout their customer journey.
📅 Within one month you will…
📅 Within three months you will…
📅 Within six months you will…
You are curious and compassionate. You are a problem solver - you love the moment where you “figure it out”. You enjoy trying new technologies, breaking them and helping fix them. You want to be part of a technical organization while talking with customers.
Nice to have:
📊 This job is an IC2. You can read more about our job leveling philosophy in our Handbook.
💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. You will have the flexibility to work and live anywhere in the world (unless specified otherwise in the job description), and we’ll never take your location or current/past salary information into account when determining your compensation. As an open and transparent company that values equitable and competitive compensation for everyone, our compensation ranges are visible to every single Sourcegraph Teammate. To determine your salary, we use a number of market and data-driven salary sources and target the high-end of the range, ensuring that we’re always paying above market regardless of where you live in the world.
💰 The compensation for this role is $42,400 USD base.
📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits
👋 Introduction Stage - we have initial conversations to get to know you better…
🧑💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team…
🎉 Final Interview Stage - we move you to our final round, where you meet cross-functional partners and gain a better understanding of our business and values holistically…
Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.
You can learn more about what it is like to work at Sourcegraph by reading our handbook
We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our culture, competitive compensation and benefits here.
Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds.
Sourcegraph participates in E-Verify for U.S. Employees.
Sourcegraph is the leading code intelligence platform revolutionizing how developers understand, fix, and automate their code.
At Sourcegraph, we use the power of AI with Cody, our AI coding assistant, to help developers better understand their code. Our technology makes it easy to navigate through large codebases, find relevant code snippets, and get historical context. Plus, our Code Search and analysis tools help you quickly fix bugs, refactor code, and improve performance - all in one easy-to-use interface.
Over one million engineers use Sourcegraph to improve code security, efficiently onboard developers, promote code reuse, resolve incidents, and boost code health.
Code intelligence is a critical capability that increases enterprise engineering velocity, software quality and stability, and team health. Leading companies like Databricks, Plaid, Uber, Lyft, Reddit, GE, and Dropbox, rely on Sourcegraph to build the products we all rely on. Sourcegraph is an all-remote company backed by Andreessen Horowitz, Sequoia Capital, Craft Ventures, Redpoint Ventures, and Goldcrest Capital.
