Origin Energy

Support Engineer - Desktop

Origin Energy  •  Onsite  •  26 days ago
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Job Description

  • 13 month contract
  • Provide both onsite and remote Level 2 support
  • Sydney based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the Role

Join Origin’s TechHub team as a Desktop Support Engineer, where you’ll play a key role in delivering a seamless technology experience for our people. Reporting to the IT Operations Manager, you’ll provide both onsite and remote Level 2 support across a broad range of technologies including desktops, Microsoft 365, Teams, AV and mobility solutions.This is a hands-on, customer-facing role supporting users across metro and regional locations, focused on resolving issues quickly, improving service outcomes, and ensuring a positive end-user experience.

Key Responsibilities

  • Provide Level 2 technical support across end user devices, systems and applications
  • Manage and resolve incidents and service requests within agreed SLAsRecord, track and update all cases through ServiceNow
  • Provide meeting room support with Teams meeting & POLY
  • Communicate clearly with stakeholders, providing timely updates and managing expectations
  • Escalate complex issues to senior technical teams when requiredSupport device deployment, software installation and asset lifecycle management
  • Contribute to continuous improvement, change activities and project support

About You

You’re a customer-focused IT professional who enjoys solving problems and working closely with stakeholders. You bring a practical, hands-on approach and thrive in a fast-paced support environment.

  • Experience providing IT support in an enterprise environment
  • Strong communication skills with the ability to engage stakeholders at all levels
  • Solid troubleshooting and problem-solving capability
  • Familiarity with Microsoft technologies (M365, Teams, Intune etc.)
  • Experience with ITSM tools (ServiceNow preferred)
  • Familiarity with Microsoft technologies (M365, Teams, Intune, Azure, AVD etc.)
  • Ability to manage competing priorities and meet deadlines
  • A team player with a proactive and adaptable mindset

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.


We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.


Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.

Origin Energy

About Origin Energy

Origin is one of Australia's leading energy companies, exploring, generating and delivering energy to over 4 million customer accounts. Our purpose – getting energy right for our customers, communities and planet – drives everything we do.

As Australia's largest energy retailer, we have an important role to play in providing electricity, natural gas, solar and LPG to Australian communities and work every day to make energy more affordable, more sustainable, smarter and easier for our customers.

We are committed to leading the transition to a cleaner energy future and believe our company, and the energy industry more broadly, should be at the forefront of action to reduce carbon emissions. Origin was the first Australian company to set an emissions reduction target endorsed by the Science Based Targets initiative (SBTi) – aiming to halve our Scope 1 and Scope 2 carbon emissions by 2032, as we work towards achieving net zero emissions by 2050.

Through the Origin Energy Foundation, we support programs that use education to help break the cycle of disadvantage and empower young Australians to reach their potential, contributing more than $27 million to support community organisations since 2010.

View our community guidelines here: http://bit.ly/1GQP6E9

Industry
Energy & Utilities
Company Size
5,001-10,000 employees
Headquarters
Sydney, AU
Year Founded
2000
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