Job Description

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

• Provide first-level technical support services for issues for core business systems and software
• Identify and communicate patterns of user activity or challenges that might require a more comprehensive resolution
• Assist business units with special software needs
• Manage and document all issues and incidents
• Ensure a positive end-to-end client experience, providing a single point of contact for the client
• Record each business support request, documenting each problem-solving interaction, including all successful and unsuccessful decisions made and actions taken, through to the final resolution
• Document all pertinent user identification information, including name, business area, contact information, and the nature of the problem or issue
• Review, create, and update documentation in shared knowledge base
• Build report and elicit problem details from team members
• Test fixes to ensure problems have been adequately resolved and perform post-resolution follow-ups on help requests

Job Requisition ID:

024558

Job Category:

Information Technology

Primary Location City:

Chennai

Primary Location Region:

Tamil Nādu

Primary Location Postal Code:

600089

Primary Location Country:

India

Additional Posting Location(s):

NSM Bangalore Block I