Deliver an efficient first line support to business to ensure tasks are directed to correct business areas for resolutions and to provide the relevant feedback to business.
Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business. Ensure a timely and effective response and resolution to user queries and problems in line with service level agreement and provided processes. Provide technical support on IT and business-related projects as and when required.
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Help manage internal clients by carrying out standard activities and providing support to others. Ensure a positive experience for internal clients by having courteous interactions with them.
Organize own work schedule to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
Produce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues. Provide administration service on client profiles, policy information reflected on web and exchange services when requested.
Help others get the most out of data management systems by providing support and advice.
Perform a broad range of tests that required detailed assessment, measurement and judgment. Perform usability testing with new functions that go live.
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Grade 12 / SAQA Accredited Equivalent (Essential) (Required)
2 or more years experience in IT operation support (Essential); Experience within the call centre environment and systems (Advantageous); Experience in Financial Services Industry (Advantageous).
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions.
These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms.
Our origins go back to 1 June 1985, when Auto & General Insurance was launched into the South African market. We have since grown into a group of subsidiaries of which Auto & General now forms a part.
Today, we own some of South Africa’s most loved and recognisable brands, each finding a better way to give their unique group of customers peace of mind.
We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for.
We’re proven pioneers with a hunger for doing and being the best we can, bringing customer-focused innovation and service excellence to the financial services industry.
We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
TIH is a licensed controlling company.
