Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role?
We are seeking a Support Engineer to provide onsite IT support and maintenance for one of our valued clients within a school environment.
This is a full-time, onsite role based at the client's school campus, working Monday to Friday, 8:00 AM to 4:00 PM, while reporting operationally through our Adelaide office.
In this role, you will be responsible for providing technical support by diagnosing and resolving hardware and software issues, installing and configuring IT systems, and assisting with project delivery. Working closely with our Service Delivery team, you'll help ensure the client's IT environment is well-maintained, service standards are met, and SLAs are achieved.
This position is ideal for someone who enjoys building strong relationships with end users, takes pride in delivering excellent customer service, and thrives in a hands-on, onsite support role.
Key responsibilities of the role include but may not be limited to the following:
Who are we looking for
What we offer?
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 20,000+ customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, EMEA, and APAC.
New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government.
Solutions and Services:
• Collaboration & Unified Communications
• Data Networking
• Digital Transformation
• SecureBlu Security Services
• CloudBlu Cloud Services
• Physical Security & Life Safety
• Managed Services
• Professional Services
