SupportEngineer
Full time
Salary £43,918.00 - £51,238.00(dependent on experience)
Southampton, Hybrid Working
Ordnance Survey (OS) is the national mapping agency for Great Britain, and a world-leading geospatial data and technology organisation. As a reliable partner to government, business and citizens across Britain and the world, OS helps its customers invirtually allsectors improve quality oflife.
OSexpertiseand datasupportsefficient public services and infrastructure,new technologiesin transport and communications, national security and emergency services and exploring the great outdoors. By being at the forefront of geospatial capability for more than 230 years,we’vebuilt a reputation as the world’s most inspiring and trusted geospatial partner.
About the role
You’lljoinone ofour Technology Support Teams, which supports andmaintainsa range ofinternalETLservicesthatproduce data for ourcustomer deliveryplatforms
As a Support Engineer, you will help strengthen the resilience,reliabilityand quality of OS’sETLservices by:
Maintaining,managingandsupportingsoftware and infrastructure that underpin key business activities
Designing and implementing improvements toservice performance, including automating deployments,right-sizingsystems, and extending monitoring and alerting capabilities
Safeguarding critical services by continually assessing and improving observability,resilienceand security
Investigating and resolvingroot causeissues,identifyingwhy failures occur, and working withsubject matter expertswhen necessary to fully resolve problems
ApplyingDevSecOpsand SRE principles to improve both services and team capability
Proactively delivering service improvements, ensuring they align with development cycles and Agile workflows
You’llwork closely with Engineers and wider stakeholders every day, collaborating within an Agile environment. To thrive in this role,you’llbring:
Strong software development and operational knowledge
Experience supportingscalable cloud-basedservices, ideally in Azure
Effective communication and teamwork skills, enabling smooth collaboration across multiple teams
Whatwe’relooking for
You will need todemonstrateyourtrack recordagainst the following essential criteria:
Experience in coding and engineering practices, for example, creating infrastructure-as-code, software engineering, DevOps methodologies or test automation
Genuine passion for continually improving the reliability and stability of operational services
Supporting andmaintainingcomplex, cloud-based services working within an Agile framework
Solid understanding of Site Reliability Engineering (SRE) and software engineering best practices
Cloud technologies and best practice – ideallyinAzure
Infrastructure-as-Code– ideally using Bicep
A track recordof continuallyidentifyingand implementing service improvements or observability
Experience of coaching and mentoring other team members and providing consultancy to other teams
Additionally, you will provide expert technical consultancy to enable the business to successfully use IT systems, supporting Project Teams by advising on the performance,configurationand functionality of existing systems. You will ensure that new or updated systems can be effectively supported from day one. You will also play a key role in developing the technical capability of the team — mentoring,teachingand strengthening shared knowledge,skillsand engineering practice.
Here is a snapshot of the technologies that we use
AzureCloud(AppServices, Function Apps,DataFactory,Batch,EntraID,AzureML,etc.)
Azure DevOps (Pipelines,Bicep templates, CLI, PowerShell, Artefacts)
PythonC#
Azure Databricks
Git, YAML
PowerBI
ESRI ArcGIS, FME,QGIS,etc.
The Rewards
We want you to love what you do. That is why our benefits package rewards a job well done.
Salary £43,918.00 - £51,238.00 (dependent on experience)
Performance related bonus up to 10%
A competitive pension scheme (OS contributes up to 12.07%)
28 days annual leave in addition to bank holidays on joining additional to bank holidays (3 taking over Christmas)
Paid maternity, paternity and shared parental leave
Free subscription to OS Maps
Access to online learning platforms
Coaching and Mentoring schemes
Plus, a suite of excellent additional perks and benefits
At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like
An extra days’ leave for each year you work, up to 33 days
Employee Assistance Programme
Hybrid working
Free onsite parking at our modern HQ in Southampton
We adopt flexible working and can consider different working hours dependent on the role and your personal circumstances
Eyecare Vouchers
OS Explorers Nursery discount
Cycle to Work scheme
Location & Working Pattern:
We embrace a hybrid working model at OS, because we believe in flexibility and balanceYou’llbe based at our fantastic HQ in Southampton, Hampshire, whereyou'llspend 50% of your working week collaborating face-to-face with colleagues.It’sall about combining the best of both worlds connection and autonomy to help you thrive
Security & Eligibility
OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS)
Some of our roles may requireadditionalsecurity vetting. We will advise candidates during the recruitment process ifadditionalvetting may berequiredfor that specific role.
This role requires the right to work in the UK at the time of applicationUnfortunately, OS cannot provide visa sponsorship for this position.
Inclusion at OS
Research shows that people from underrepresented groups often hesitate to apply unless they meet every requirement. At Ordnance Survey,we’recommitted to building a diverse,inclusiveand welcoming workplace.
If this role excites you but your experiencedoesn’tmatch every point, we encourage you to apply. You may be the right person for this role or another opportunity at OS.
We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether yourequireany during the application process
Key details
Closing date: Thursday 2nd July at 23:59
Interview Information: Candidates are required to complete a SOVA personality assessment and a practical exercise in advance of the interview. These will form part of the interview discussion.
Who we are
We are Ordnance Survey, Great Britain’s national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.
Three principles one direction
Clear the path– Cut the noise SimplifyMove at pace
Seek the story– Listen Understand. Speak up
Do what matters– Focus on value
Our principles unite us in delivering our Data & Destinations strategywith more simplicity, more clarity, and renewed momentum for each otherand for our customers
They’rehere to create more good days, and fewer harder ones but only if each one of us plays our part
Skills required for this role:
Information Technology (IT) Systems, Infrastructure Services, Process Improvements, Software Engineering, Technical Consulting, Waterfall Model
We help governments make smarter decisions that ensure our safety and security, we show businesses how to gain a location data edge and we help everyone experience the benefits of the world outside
