Job Description

Why Mintlify?

We're on a mission to empower builders.

• Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.

• Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.

• Culture of slope over y-intercept We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

What you'll work on here

• Responding to product and technical questions through our support platform (Plain)

• Resolving the majority of support inquiries independently, escalating to engineering only when necessary

• Debugging issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)

• Collaborating with our support lead to evolve processes and ensure consistency

• Helping improve internal support tooling and workflows as we scale

• Opening PRs to fix bugs or make improvements in real codebases

What you’ll bring to the table

• Proficiency with Git, GitHub, MDX/Markdown, and IDEs

• CS degree, bootcamp, or equivalent demonstrated through GitHub activity or shipped projects

• Some experience in a technical support or developer-facing role (entry level acceptable)

• Has directly owned a customer relationship or support queue - not just contributed to one

• Ability to diagnose technical issues independently without requiring engineering escalation for first-line diagnosis

• Exposure to AI tooling, automations, or LLM-based workflows (built something, not just used something)

• Excellent written communication - friendly, precise, and professional

• Builder mindset: sees a manual process and wants to automate it

Company Benefits:

• Competitive compensation and equity

• 20 days paid time off every year

• 401k or RRSP

• $420/mo. wellness stipend

• 100% coverage for Health, dental, vision

• Free Ubers to and from work

• Free lunch and dinners

• Annual team offsite (previously went to Alaska, Hawaii)