YourCode - Award Winning IT & Digital Consultancy

Support Engineer

YourCode - Award Winning IT & Digital Consultancy  β€’  Wakefield, GB (Hybrid)  β€’  15 days ago
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Job Description

πŸ’» Support Analyst (1st Line) – German Speaking

πŸ“ Location: Wakefield | πŸ’Ό Full-time | 🌍 Hybrid/On-site

πŸš€ The Opportunity

We’re hiring a Support Analyst to join a growing IT team where you’ll be the first point of contact for technical support This is a brilliant opportunity for someone early in their IT career who enjoys problem-solving, helping people, and building technical expertise in a supportive environment.

If you’re someone who thrives on resolving issues, learning new technologies, and delivering great user experiences β€” this role is for you.

🧠 What You’ll Be Doing

  • Act as the first line of support for IT queries via phone, email, and ticketing systems
  • Troubleshoot hardware, software, and user issues
  • Escalate complex problems to 2nd/3rd line teams
  • Maintain accurate ticket logs, updates, and documentation
  • Monitor and follow up on open tickets
  • Contribute to knowledge base documentation
  • Deliver excellent customer service across all interactions

πŸ› οΈ What You’ll Bring

  • Experience in a service desk or customer-facing IT role
  • Solid understanding of:
    • Windows OS
    • Microsoft Office
    • Basic troubleshooting principles
  • Strong problem-solving mindset
  • Clear communication skills (technical β†’ non-technical users)
  • High attention to detail

πŸ’‘ Bonus points for:

  • Basic SQL knowledge
  • IT certifications (CompTIA, ITIL, Microsoft)

🌍 German language skills are highly desirable

🎯 Why Apply?

  • Supportive and collaborative team environment
  • Ongoing training and development opportunities
  • Exposure to a wide range of technologies
  • Clear career progression pathways in IT

πŸ“© Apply now

If you're ready to take the next step in your IT career, apply today or reach out to the YourCode team for more details.

β€ŠπŸ’» Support Analyst (1st Line) – German Speaking

πŸ“ Location: Wakefield | πŸ’Ό Full-time | 🌍 Hybrid/On-site

YourCode - Award Winning IT & Digital Consultancy

About YourCode - Award Winning IT & Digital Consultancy

The YourCode Recruitment Group is a group of recruitment, talent acquisition and talent management companies that work with some of Europe's most exciting technology organisations and individuals.

Born in 2018, the group has expanded throughout Europe, having dedicated recruitment functions covering Germany, UK, Poland and Ukraine, boasting an extensive client list that covers both large corporations and startups.

YourCode Recruitment provides an efficient, effective and enjoyable staffing experience to job-seekers and employers since 2018. We understand that a CVΒ is important, but we also believe it is just a piece of paper and that's why we have moved away from scanning job boards & CV databases and now operate a fully digital recruitment model, integrating artificial intelligence and machine learning into our day to day running of the business, one of the first of it's kind within the industry.

YourCode Talent Acquisition provides internal recruitment functions to both start ups, SMEs & international organisations who require all the benefits of using an agency, under the price and commitment of an internal recruitment function. We are trusted by leading companies in tech, artificial intelligence, security, sports & betting and retail.

We are YourCode.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
London, GB
Year Founded
2017
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