Job Description

Engineer Support

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com

What will you be doing?

This role will see you operate in complex environments while maintaining the ID's. You are required to be a proactive and client-centric player to ensure timely resolution is provided by managing requests through to successful completion. And you’ll be part of this by influencing our client satisfaction through being professional, detail orientated and client motivated.

Mandatory Skills:

• Willingness to work in 24/7 environment supporting international clients
• Great communications Skills – written and verbal English skills
• Using ticketing tools/system working in a 24/7 environment
• Knowledgeable in PowerShell Scripting and Windows Automation.
• Knowledgeable and proficient with information security principles associated with Access Management programs and processes; some include:
• Broad experience in account/access provisioning (create/modify/delete requests) on the following: Active Directory Users and Groups; Exchange mailboxes, Azure, O365, PowerShell scripting.
• Adhering to and maintaining (drafting new, drafting updates etc.) Access Management policies, standards, and procedures.

Preferable Skills:

• Understanding of ITIL methodology and effective operations governance methods and processes.
• Knowledge of metrics aligned to ITIL Processes.
• Highly Self Motivates, Goal Oriented and Self Directional.
• Good understanding of Windows environment.
• Initiate Bridge calls, invite relevant teams to participate in triage till resolution.

Interpersonal Skills:

• Good communication skills
• Experience in customer handling/customer skills
• Excellent in understanding the escalation path and meet SLA’s
• Excellent Multitasking Skills, Team Player & Knowledge Sharing Skills

Circana Behaviors:

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Bangalore

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.