Job Description

Support Engineer1will support our SaaScustomers to provideSolution/Product support onEnterprise Supply Planning (ESP),Demand,Fulfillment,Sequencingand our next generation of cognitive planning applicationsthroughout the customer value journey with Blue Yonder. 

Whatyou'lldo:

• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases

• Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in Blue Yonder Planning Solution Operate Team

• Provide advice to Blue Yonder partners and customersregardingindustry best practices and processmethodology

• Document learnings and create knowledge articles for repeated cases

• Bring innew ideasfor automation, re-useand service improvements

• Understand the SaaS offering,featuresand functionality deployed for a given customer.

• Work closely with the Blue Yonder Planning SCPO Solution Experts for complex issue resolution including Product Development

• Continuous learning on latest Blue Yonder Planning Solutions.

What we are looking for:

Industry experience:

• 1+ years of Supply chainplanningdomainexperience

• 1+ years of experience in the Software/SaaS industry

• Idealcandidatewill have experience working with Blue Yonder products, specifically Supply Chain Planning solutions.

• Technical experience with Blue Yonder products preferred specifically,Enterprise Supply Planning (ESP),Demand,Fulfillment,Sequencingand SCPO Platform

• Experience with customer/client support in Supply Chain software

• Experienceworkingwith ITIL methodologies

Technical Skills:

• Experience with Database programming/Data Modelingusing Oracle SQL and MS SQL

• Workingknowledge of middleware (i.e.Weblogic,TomCat)

• Proficiencyin Java / J2EE concepts– JDBC, C++

• Azure defect identification and log analysisfor Planning solutions

• Workingknowledgeofoperating systems (e.g.Windows, UNIX, LINUX)

• Experience in scripting languages – Unix Shell Scripting, PowerShell, Python,Perletc.

Soft Skills:

• Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting

• Ability to work calmly under pressure and meet deadlines

• Must have strong multi-tasking skills

• Must be self-motivated and quick learner -Newtechnologies, platforms, integrations

• Able to work flexible hours, including evenings, weekends, aswarrantedby the situation in critical times or to manage customer escalations

• Demonstrates initiative and is inquisitive

• Succeeds in a fast-paced environment

• Demonstrates the ability to work independently without losing teamsynergy

• Demonstrates customer service ethics and core values

Education:

• Bachelor’s degreerequired,majorin Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred.

*LI-AD1

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.