Title: Support Enforcement Specialist, Northern Virginia District, (W1331)
State Role Title: Prog Admin Specialist I
Hiring Range: $44,192 - $50,000 (salary commensurate with experience)
Pay Band: 4
Agency: Department of Social Services
Location: DCSE NORTHERN VIRGINIA
Agency Website: www.dss.virginia.gov
Recruitment Type: General Public - G
Job Duties
The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of $598 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.
The Support Enforcement Specialist (SES) serves as program agent for assigned child support cases, engaging families to ensure the financial and family support they need to grow and thrive.
Duties in this position may include:
• locating non-custodial parents
• working with other state and country child support agencies
• establishing paternity
• determining and assessing child support obligations and health care coverage
• ensuring parents comply with child and/or medical support orders through a number of administrative and judicial enforcement actions
• providing testimony in court proceedings when required
• connecting parents with resources and partners that support their ability to be self- sufficient and active participants in their child lives
The SES position manages a large caseload equal in volume and complexity and draws on a wide range of case management and communication skills to influence noncustodial and custodial parents toward supporting their children.
The ideal candidate enjoys:
• delivering a high level of customer service while maximizing payment collection efforts and addressing other customer service inquiries
• handling sensitive case information (legal, financial, medical and other personal circumstances)
• researching, analyzing and following up on accounts to verify established protocols have been achieved
• interacting with customer to resolve their challenges and questions using multiple communication channels
• developing effective partnerships within and across teams that create a culture of continuous support for each other and customers
• the challenge of building strong relationships through proactively calling customers who may be evading or distrust the child support system
• a high-volume and detail-oriented role where multiple conflicting priorities are consistently part of the daily workload.
The Division of Child Support Enforcement offers an interactive team setting, where staff receive structured training, and the benefit of on-the-job coaching. Support Enforcement Specialist are given the tools to develop the competence and independence to successfully meet the challenges of engaging this fast paced, performance driven environment.
VDSS engages its employees for success offering comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia’s families.
Minimum Qualifications
Ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered.
Skill in information collection through interviewing and obtaining/reviewing records, documents and reports and the ability to analyze, determine and document the appropriate action in order to achieve results.
• Ability to work independently: plan, organize, and handle multiple priorities in a case management/caseload setting.
• Ability to interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results.
• Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications.
• Demonstrated strong and effective listening and negotiating skills combined with outstanding written and oral communications.
• Demonstrated skills in performing basic mathematical computations.
• Ability to work in a considerate and respectful way as a team member to set, clarify and achieve team goals.
Additional Considerations
Comprehensive knowledge of child support enforcement.
Experience gathering and organizing client documentation to process financial transactions.
Knowledge of and/or working experience in legal processes, to include preparing legal documents and providing court testimony
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis.
To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position.
VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.
We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”. Multiple positions may be filled from this recruitment within 90 days of the closing date.
In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.
Contact Information
Name: Division of Human Resources
Phone: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)
Email: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
