Job Description

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

Email Coordinators are responsible for fielding inbound support interactions from our customers across the majority of our product suite. This includes V3, Classic, League Exchange, Billing and Sales, Assist, Wyscout, and InStat, among others. As time allows, they also assist with customer success, sales, implementation, and department initiatives.

Respnsibilities and Duties

• Respond to our customers’ interactions in a timely and accurate way via phone, email, chat, remote session, and social media
• Accurately identify details of inbound support interactions and if necessary, triage them to the responsible team.
• Understand the intricacies of our internal and user-facing platforms
• Identify internal and external product feedback and defects, and share this information with relevant stakeholders

Education, Experience, and Certification

• High school diploma, and
• Prior experience in a service environment, or
• An equivalent combination of education and experience to successfully perform the job duties and responsibilities.

Knowledge, Skills, Abilities and Other Characteristics

• Ability to communicate effectively verbally and in writing.
• Ability to interact with employees and customers in a professional manner.
• Ability to work independently and within a team.
• Ability to work effectively and efficiently in a high-volume environment with an emphasis on accuracy and timeliness.
• Ability to learn different software platforms.
• Someone who is humble, driven, and emotionally intelligent.

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