Job Description

The Help Desk Technician is responsible for being on-time, professional, knowledgeable, and courteous. Additionally, the tech is to be a problem-solver and a server as the point of contact for issues impacting company IT operations.

Responsibilities and Duties:

• Resolve technical support requests via incoming ticket requests, e-mails or calls
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
• Resolves problem situations in a professional manner.
• Use current ticket system to create tickets to self, technician, or appropriate IT Staff for assigning escalated support requests.
• Consistently reviews and prioritizes tickets and workload
• Participate in the On-Call rotation for After Hours support.
• Work effectively with all levels of employees in the organization.
• Complies with all Company policies and guidelines.
• Perform other related duties as necessary or as assigned by supervisors.

Qualifications

Knowledge Skills and Abilities

• Experience working on a Help Desk, Service Desk, or IT support team
• Experience with Active Directory, Group Policy, and Citrix preferred
• Knowledge of PC hardware and software - installing, configuring, diagnosing and troubleshooting.
• Intermediate to advanced knowledge/experience with most of the Microsoft Office products (Word, Excel, Outlook, and PowerPoint)
• Ability to handle multiple priorities and varied technical tasks
• Good customer service orientation with the ability to explain technical concepts to non-technical users
• Strength in formal (written) and informal (verbal) communication skills

Education and Experience Required

• Associate’s Degree or higher in IT related area desired but not required
• CompTIA A+, Network+, or Security+ Certification preferred
• 2-4 years of IT helpdesk experience or other IT experience desired but not required

Preferred Qualifications/Qualities

• A passion for information technology, and desire to build or continue a career in the IT industry.
• Maintain a “whatever it takes” attitude to help us make users happy at all times, day or night, weekend or holiday. Some after-hours/weekend work may be required.
• Demonstrate superior time-management skills and ability to manage multiple projects and tasks simultaneously.
• Demonstrate a continuous passion for learning both at home and on the job.

Physical Requirements

• Typical office environment within a manufacturing plant utilizing computers, telephones and other office equipment.
• Frequently sit for long periods.
• Occasionally lift up to 25 lbs.
• May be exposed to noise (>85 decibels), CO2, and moving production lines.
• May be exposed to damp, wet, and cold environments.
• Work around live and/or raw animal odors.

Benefits Information

Benefits Eligibility Varies

• Paid Time Off
• 401k Savings Plan
• Health, Dental and Vision Insurance
• Short-Term and Long-Term Disability Insurance
• FREE $25,000 life insurance policy with additional life insurance programs available
• Company Sponsored Purchasing Program

Perks & Bonuses:

• On-the-Job Training Provided
• Weekly Pay Check
• Promotional Career Opportunities
• All required Personal Protection Equipment is provided
• Company Cook-Outs, Safety Rewards, Giveaways, etc.
• Come be a part of a Family Oriented Company that offers so much more!