Salary: £30,000–£32,000 per annum
Location: Bath, Somerset
Working pattern: Hybrid – 3 days office / 2 days home
Contract: Permanent, Full Time
Hours: Monday–Friday, 9am–5pm
At Truespeed, we’re doing more than just building a broadband network – we’re helping communities get connected to fast, reliable full-fibre broadband.
As a regional alternative network provider, we’re passionate about doing things the right way, putting our customers first and bringing great connectivity to the places that need it most.
Our people are at the heart of what we do, and our technology teams play an important role in keeping our business connected and running smoothly.
We’re looking for a Support Desk Analyst to join our Truespeed Service Operations team.
You’ll provide first-line IT support to colleagues across the business, helping to resolve incidents and service requests quickly and professionally. You’ll manage tickets through our JIRA service desk, ensuring issues are accurately recorded, prioritised and resolved within agreed SLAs.
You’ll support a broad range of technologies including Microsoft 365, Windows 11, macOS, mobile devices and business applications, as well as using RMM tools to remotely troubleshoot and support users.
This is a great opportunity for an IT professional looking to develop their technical skills within a growing organisation.
The role is hybrid, with three days per week working from our West Office in Bath and two days working from home. There may be occasions when increased office attendance, including up to five days per week, is required to provide colleague cover.
We’re looking for a customer-focused IT professional who enjoys solving problems and helping others.
You’ll bring:
At Truespeed, we don’t just offer jobs, we build supportive, rewarding careers.
Our benefits package includes:
If you’re passionate about technology, enjoy helping people and want to develop your IT career, we’d love to hear from you.
We review applications on a rolling basis, so we encourage you to apply as soon as possible.
No agencies, please.
Freedom Truespeed Group recognise the service provided by recruitment agencies and as such have a Preferred 2nd tier Supplier List, with whom terms of business have been agreed. Only suppliers who have signed up to these terms can place candidates with Freedom Truespeed Group and will receive instruction directly from us to do so. Freedom Truespeed Group is therefore unable to consider speculative CV's or proposals from any other third party and any speculative CV's or proposals being sent into the organisation will be treated as gifts.
As such, Freedom Truespeed Group reserves the right to directly contact any candidates who have been speculatively submitted by a third party and shall therefore not be liable for any fees whatsoever should it choose to engage the candidate’s services. Furthermore, speculative submission of candidate CV's does not establish a right of representation should the same candidate’s details also be submitted by a Freedom Truespeed Group Preferred 2nd tier Supplier or independently by the candidate themselves.
Submission of any unsolicited CV's and proposals to Freedom Truespeed Group will be deemed evidence of full and unlimited acceptance of these terms and agreement that these terms are the totality of any commercial or contractual relationship whatsoever in respect of the candidate(s) whose unsolicited CV's were sent.
As a UK fibre network provider, we believe that high-speed broadband should be available for everyone. Our vision is to take fibre off the beaten track, providing fast, reliable connectivity with the best possible customer experience. So, we’re connecting homes and businesses in the cities and in the sticks – creating an affordable, optical fibre network which will last for generations.
Our aim is for our people, our partners and our suppliers to work together with the common purpose; to make full fibre, high-speed broadband available to everyone, at a price that is affordable.
We’re based in the North West of England and we’re dedicated to driving change across our local area and beyond. We partner with Internet Service Providers to optimise the UK’s fibre network. Together we deliver the best possible customer experience whilst driving down costs and improving the speed of roll-out. Our management team has extensive knowledge of the UK telecommunications industry. We’ve all got experience in rolling out high-speed fibre networks, both cost-effectively and at speed.
With our knowledge and expertise, we innovate and challenge conventional thinking to deliver an inclusive, high-speed fibre infrastructure. Our team are all encouraged to speak out and contribute wherever they feel they have something to offer. We value energy, ideas and we show care and consideration for everyone and everything we touch in our work. Most of all, we enjoy what we do and we are dedicated to making a difference.
