Job Description

The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:

• Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise
• Setup and maintain project hardware and software base on established procedures and specifications
• Maintain technical documents and specifications of infrastructure and customer details
• Monitor systems using monitoring tools and provide support, recommendation and resolution on issues.
• Identify, investigate, troubleshoot, resolve and document client and system issues.
• Properly escalate issues to appropriate internal teams (e.g. System Engineers, Developers)
• Prioritize, maintain, track and document multiple issues and tickets at one time
• Assist with the deployment and enhancement of support and deployment standards and procedures

Qualifications:

• Graduate of Computer Engineering, Electronics and Communications Engineering, or related course.
• At least 1 year of work experience in providing client-facing support or in the related field is preferred
• Basic knowledge on Windows, Linux, JIRA. Knowledge on Ansible, Shell, Powershell, AWS, Azure is a plus.
• Excellent problem solving skills
• Excellent interpersonal skills
• Excellent customer service skills
• Works well individually or in a group
• Good written and verbal communication skills
• Strong organization skills
• Works well under pressure and time constraints
• Able to work on flexible, shifting work schedules as needed (Night, weekend and holidays)
• Willing to be on-call for support cases (Night, weekend and holidays)

Others:

• This is for a hybrid work setup.
• Successful completion of background check and NBI clearance will be required.