Boardroom Appointments - Global Human and Talent Capital

Support Customer Care Consultant

Boardroom Appointments - Global Human and Talent Capital  •  Centurion, ZA (Onsite)  •  2 months ago
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Job Description

Job purpose:

The Support Customer Care Consultant / Help Desk (ITIL) will provide first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.

Criteria:

  • Completed Degree or Diploma with Accounting will be an advantage
  • I.T knowledge and experience will be an advantage
  • Advanced MS Excel working knowledge and experience
  • Must have Dealer Management Solution (DMS) Software experience
  • Experience in working in the Automotive Industry
  • Software implementation experience

Customer Care Requirements:

  • The Customer Service and Support function are responsible for activities related to assisting, supporting, and resolving customers' questions specific to products and services
  • The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues
  • This job family is in the support level category and the focus is on completing tasks or activities supporting the implementation of procedures

IT Helpdesk Requirements:

  • Ensure that system requirements and performance issues are accurately documented and tracked by creating service desk ticket(s) as a first point of contact
  • Provide first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives
  • Accurately log all tickets using the defined tracking software
  • Troubleshooting and problem solving of customer issues (local and remote)
  • Hardware and Software: setup, repair, configure and troubleshoot
Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
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