The Way Back Support Service (TWBSS) is a suicide after-care program designed to provide practical, compassionate support to people who have been discharged from hospital following a suicide attempt or crisis. The program aims to reduce the risk of suicide by offering coordinated, person-centred care that promotes safety, connection, and hope.
As a Support Coordinator, you’ll play a vital role in supporting people referred to Wellways by the North Queensland Primary Health Network (NQPHN) and the Cairns and Hinterland Hospital and Health Service (C&HHHS).
You’ll work alongside individuals and their families to:
This is a community-based role that will require travel throughout the Cairns and Hinterland region.
You’re a compassionate, proactive professional who is confident engaging with people in crisis and helping them access the right supports. You bring a strong understanding of suicide prevention and mental health recovery, along with the ability to work independently and collaboratively.
You’ll also bring:
What do you need?
Please submit your resume AND cover letter outlining your relevant personal experiences and what you would bring to the role.
Once you APPLY click here for a copy of the position description
Full time role, Make a difference in the lives of people navigating their recovery after a suicide attempt.
We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select "Apply" below to complete your application.
13/10/2026
Wellways Australia is a leading national mental health and disability support organisation with services in Queensland, ACT, NSW, Victoria and Tasmania.
We work with a diverse range of people, their families and carers to identify needs and goals to build good lives in the community This includes creating a home, getting a job and building meaningful relationships.
We also deliver services to people with multiple, complex needs and often do this in partnership with clinical services, health support agencies and government.
Our services are informed by current evidence on mental health, rehabilitation and community inclusion, together with an understanding of people’s lived experience – what works for them.
We are a registered NDIS service provider. Our knowledgeable staff have the right community connections. We offer: support co-ordination, group based activities, assistance to access community, skills development, assistance with household tasks and personal care, housing and tenancy, help with budgeting and travel training.
Many of our staff draw from their own experience of mental health issues to provide peer support in services, education courses, advocacy workshops and our advice and referral Helpline.
Our commitment to advocacy is central. We consult with consumers, carers, government and local business to ensure people have better opportunities to get well, stay well and fully participate in the community without stigma.
For information visit wellways.org or contact us on 1300 111 400.
Advice and referral information is also available. Call our Helpline on 1300 111 500.
