Support Coordinator

Salary £27,500 / Earn £14.06 per hour plus 34 days leave (rising to 39) and health cash plan worth over £1140

Permanent, Full Time (37.5 hpw)

Sunderland

We can’t offer a CoS for this role

Home, a place where you belong

Come and join a team that truly cares and empowers customers to live their best lives. As our Support Coordinator, you’ll help customers build the life skills they need to live independently. We provide accommodation for customers 18+ who are homeless or at risk of homelessness that have a diagnosed mental health condition.

By supporting our customers, you’ll also help make our service a great place to work, unleashing the potential of colleagues and delivering excellent outcomes.

What’s in it for you?

• 34 days leave, (including bank holidays and a “me day”)  

• Paid time off for volunteering  

• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)  

• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies  

• Career path with development and an excellent training package  

• Excellent benefits and rewards including supermarket discounts and travel expenses

What you’ll do

• Work with a team of Support Coordinators to deliver a high-quality service that meets Home Group’s KPIs.

• Support customers to build independence and achieve their goals under the guidance of your Senior Client Service Manager, whether this be understanding relationships to addressing substance abuse.

• Assist customers with varied needs including mental health, housing, and complex behaviours and risk.

• Create and update support plans and conduct risk assessments, helping customers with daily tasks like cooking, budgeting, and moving to on into the community.

• Ensure properties are clean, safe, and welcoming, helping reduce voids.

• Enjoy time for meaningful interactions and collaboration, no rushing your chats with customers.

Why join us

This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Experienced in creating person-centred support plans, risk assessments, and reviews.

• Skilled in coordinating and assessing customer referrals.

• Able to work independently, stay calm under pressure, and demonstrate resilience.

• Confident challenging behaviours that don’t align with our values.

• Empathetic and passionate about supporting customers in housing or care settings.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Toward Road is a 24/7 service with a rolling rota (including shifts on weekends and bank holidays, no night shifts however there are late shifts).

• Occasional flexibility required, and we’ll offer flexibility in return.

• Some lone working during morning or late shifts.

• Basic Microsoft Word and Excel skills required.

• Confident using technology for support plans, training, and collaboration.

• Enhanced DBS check required (we cover the cost).

Find out more

Click APPLY NOW to see our Support Coordinator Job Description,(what we call the role internally!)find out about us, for help to apply and our benefitsRoles can close early, so don’t wait.

For reasonable adjustments email recruitment@homegroup.org.uk.