Job Description

Support Coordinator – Brisbane

About the Opportunity

We are seeking a proactive and empathetic Support Coordinator to join our team. Working closely with our Member Services and Claims teams, you will play an important role in supporting members through the early stages of the claims process.

This is a highly member-focused role where no two days are the same. You will be responsible for managing inbound and outbound communications, preparing claims documentation and ensuring accurate information is captured before matters are handed over to our Claims Specialists.

Key Responsibilities

• Manage inbound and outbound phone and email communications with members
• Prepare and process claims-related documentation
• Accurately code and maintain information within document management systems
• Deliver a high-quality member experience with every interaction
• Support internal teams with administrative and coordination tasks

About You

You are an organised and professional administrator who thrives in a fast-paced environment and enjoys helping others. You bring strong communication skills, attention to detail and the ability to remain calm and empathetic when handling sensitive situations.

You will ideally have:

• Experience within a call centre, claims or customer/member-focused environment
• Strong written and verbal communication skills
• Excellent attention to detail and accuracy
• The ability to manage competing priorities and work both autonomously and collaboratively
• High emotional intelligence and a calm, professional approach
• Confidence using digital tools including MS Office, CRM systems and databases

Experience within professional services, medical or legal environments will be highly regarded, but is not essential. Applicants must hold Australian Citizenship or Permanent Residency.

What We Offer

• Flexible and hybrid working arrangements
• Opportunities to work remotely within Australia for periods of time
• Paid professional subscriptions
• Structured learning and development support
• Education assistance and on-demand learning programs
• Wellbeing initiatives and employee support programs
• Volunteer leave
• Novated leasing options
• Healthcare partnerships and employee benefits
• A genuinely supportive, collaborative and people-first culture

Why MIPS?

At MIPS, we protect healthcare professionals so they can focus on caring for others. Our ambition is to be an industry leader in member-first protection, advice and support. You will be part of a purpose-driven organisation that genuinely values its people.

We offer a collaborative team environment, meaningful work and the opportunity to contribute to supporting healthcare professionals across Australia. If you are looking for a rewarding role where you can make a genuine impact, we would love to hear from you.

We live by our values:

Working together | Have fun | Own it | Make a difference | Embrace challenge

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