Job Description

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

As a Support Consultant at SD Worx Iberia, you will use our ticketing system to resolve questions and issues related to the operation of the HR management solution and all its modules (e.g. payroll, time tracking, skills and talent, budgeting). You will provide efficient, high-quality solutions.

Your day-to-day work with our clients:

• Configure and customize the payroll module and customer portal to meet client needs.

• Provide guidance to customers by managing inquiries and service requests through the ticketing system.

• Resolve first-level incidents following established procedures, escalate second-level issues to the technical team, and ensure proper follow‑up and closure.

• Prepare reports and accurately log all requests in the system.

• Support consulting activities and proactively suggesting product improvements

• Act as a trusted advisor to clients, supporting them in the implementation and optimization of their payroll processes.

What we are looking for:

• 3-5 years of relevant knowledge and/or experience in Labour Relations, Payroll Management, or similar roles, ideally within a Payroll Agency, Consultancy, or Advisory firm

• A degree in Labour Relations, Human Resources or a related field is valued.

• Experience in configuring and parameterizing the Intergho payroll module and customer portal is a strong plus.

• Solid analytical skills and a natural interest in digital tools and applications

• A strong eagerness to learn, paired with a customer‑oriented mindset and high attention to detail.

• Assertiveness and strong communication skills

• A problem-solving and positive attitude, team spirit and a good sense of humour — we appreciate people who bring their own style and energy to the team.

• Spanish is essential and fluency in English is highly valued.

What do we have to offer?

• 🏝️ Comprehensive training and development programs.

  🏝️ Flexible working schedule

  🏝️ Private medical insurance 100% covered by SD Worx

  🏝️ 25 vacation days

  🏝️ 18 hours for personal matters

  🏝️ Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)

  🏝️ Flexible retribution options: meal vouchers, transport vouchers, etc.

  🏝️ Laptop and equipment provided

  🏝️ Workation: possibility to work from any SD Worx location (4 weeks per year)

  🏝️ Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training

  🏝️ Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.