We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home.
Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.
If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.
If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.
We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.
Salary :
£34,476.00
We have an opportunity for a Support Coordinator (Domestic Abuse) to join our Housing team. This role provides a sensitive and responsive support service to customers who are victims/survivors of domestic abuse
This is a rewarding role where you’ll make a real difference in people’s lives. You will aim to ensure every customer feels safe and secure in their home. You’ll work closely with local agencies and key partners to deliver tailored support, empowering individuals to regain control of their lives.
You will need to hold an IDVA qualification or be willing to work towards achieving it.
We believe in the power of collaboration and flexibility, so you can expect to be based at our City Hall Office and to spend time in the office and elsewhere. The use of our office space is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work.
Please note that our Support Coordinators operate across the City of Sunderland, so your primary office location may change depending on service needs.
We support a great work-life balance with our standard 36-hour working week, Monday to Friday. Plus, enjoy an early finish at 12:30 pm every Friday—giving you more time for the things that matter to you. We are also proud to be certified as a “Great Place To Work”.
This position is subject to an enhanced DBS check, which will be arranged and paid for by Gentoo.
What you will be doing:
Provide one-to-one support, managing your own caseload and creating individual support plans.
Use specialised risk assessments to safety plan and refer to MARAC/MATAC/Safeguarding where appropriate.
Build strong relationships with external agencies and advocate on behalf of customers.
Accurately record all actions and maintain compliance with legislation and Group requirements.
Represent Gentoo at partnership meetings and contribute to continuous service improvement.
Stay up to date with legislation and best practice to ensure the highest standards of service.
What We’re Looking For
A full UK driving licence is desirable.
Willingness to travel to customer homes across the city of Sunderland.
Understanding of domestic abuse dynamics and housing issues.
Experience of partnership working and challenging where necessary.
IDVA qualification (or willingness to work towards it).
Excellent interpersonal and communication skills.
Ability to plan and organise workload effectively.
Experience in providing customer-focused support and working in challenging situations.
Some of our great benefits include:
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
Early finish on Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary
We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home.
We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.
We invest millions of pounds every year to keep our existing homes safe and decent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes for rent in Sunderland.
