Job Description

Responsibilities:

• Answer incoming calls in a professional and courteous manner.
• Thoroughly document and escalate potential problems via helpdesk support software and phone system.
• Contact on-call based on Standard Operating Procedure
• Perform other work related tasks as required and as assigned
• Comply with all NOV company and HSE procedures and policies.

Facility Specific Responsibilities:

• Document and escalate potential problems via helpdesk system
• Use helpdesk, tracking system and website information to ensure all customer data is up to date
• Have an awareness of information security when working on and with customer information
• Monitor and maintain computer systems and complex networks
• Diagnose hardware/software issues

Qualifications/Requirements:

• 3 to 5 years experience in a customer support role
• Experience with M/D Totco data acquisition and visualization technologies strongly preferred
• A record of successful resolution of customer support issues as an individual contributor.
• A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.
• Experience with Jira service desk
• Excellent written and oral communication.
• Detail orientated with the ability to provide analytical reports and concise feedback
• Bilingual Spanish (English/Spanish) as a prerequisite for this role to better support our customer base