Job Description

• Be the key link in delivering high-quality home care services that empower clients to thrive at home and in their local community.
• $40.49 per hour plus Superannuation and generous salary packaging options up to $18,550 per FBT year.
• Ongoing training and development opportunities with genuine career pathways.

CatholicCare Central Queensland is a large, vibrant, and highly regarded not-for-profit organisation providing a broad range of quality social services throughout the Catholic Diocese of Rockhampton. Guided by our Christian ethos and the principles of Catholic Social Justice, we are committed to inclusive service delivery and proudly welcome employees and clients of all religions, backgrounds, and beliefs.

Bundaberg is known for its strong community spirit and we're looking for someone who shares it.

Join CatholicCare Central Queensland as a Care Partner and make a genuine difference by helping vulnerable people live safely, independently, and with dignity in their own homes.

The Care Partner is responsible for supporting a defined portfolio of clients within the various Community Care funding subsets, with a focus on Support at Home clients.

The role serves as the primary contact point for clients whilst supporting them to maintain their health and wellbeing. Furthermore, the role provides comprehensive oversight of the Client Service Delivery Agreements, ensuring exceptional customer service and facilitating clients’ understanding of available program funding and services.

The Care Partner works in partnership with clients to identify their individual goals and collaborates with their service team to consistently deliver high-quality care that aligns with these objectives. Additionally, the Care Partner plays a crucial role in driving business growth through strategic sales initiatives. Key objectives of this role include:

• Provide information, support and referrals and complete appropriate intake processes and assessments;
• Develop personalised care plans with the client, which address the clients’ unique care needs, and outline how services will support them achieve their goals;
• Ongoing monitoring of clients’ progress against the identified care goals, conducting reviews and assessments needed to ensure full support;
• Collaborate with service coordinators to secure appropriate service bookings that align with clients’ identified goals;
• Oversee client budgets to ensure services are delivered in compliance with legislative guidelines;
• Ensure clients can exercise choice and control within the framework and structure of their funded programs.

The Care Partner ensures that all services are provided in accordance with the standard of care as per the relevant funding body as articulated in the relevant program manual. This position may be required at times to assist other funding types (when staff coverage is required).

Qualifications and Experience

Essential:

• Minimum two (2) years’ demonstrated experience in care management, working within the Disability, Aged Care or broader Community Care sectors;
• Demonstrated experience supporting individuals through the development of care goals and personalised care plans; and
• Current C or CA class Driver’s license (QLD).

Desirable:

• Formal training in Case Management through a recognised course/program.

Core Competencies

• Exceptional verbal and written communication skills, enabling clear and effective interaction with clients, families, and stakeholders, including those with limited capacity;
• High level of accuracy in managing client records, contracts, and financial documentation;
• Outstanding level of problem solving and decision making to identify client needs and make informed decisions in line with ethical standards and corporate policies and

procedures;

• Sound level of practical application of the cultural, religious and individual differences of clients and the families / supporters;
• Demonstrated competency in developing and implementing sales strategies to attract new clients and expand service offerings; and
• Ability to provide exceptional client experience through responsive service and continuous improvement.

Please note that CatholicCare Central Queensland is unable to offer visa sponsorship for this role.

Applicants must have full and unrestricted working rights in Australia at the time of application.

All offers of employment are subject to the satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children, prior to commencement.

Don't wait - Apply Now!

Early applications are encouraged as applications may be assessed as they are received, and shortlisting and interviews may occur throughout the advertising period.

What to Do Next

To apply for this position, please submit the following documents:

• Your current resume
• A cover letter clearly addressing the key aspects and requirements of the role