Job Description

At Belk we have a vision to reimagine the department store. As a Support Associate, you will provide outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk’s merchandise and has an awareness of industry technology. Ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages her to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

Job Functions

• Proactively greeting and engaging customers warmly and with a smile

• Supporting the store to meet or exceed its customer service goals

• Handling each customer transaction in a professional and friendly manner

• Thanking each customer by name following a purchase

• Offering assistance to the customer proactively and without prompt

• Using suggestive selling techniques with all customers

• Meeting or exceeding solicitation goal for Belk credit Rewards program

• Meeting or exceeding Clienteling goals, where applicable

• Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com

• Using Mobile Devices to complete a sale (where applicable)

• Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience

• Using the Belk App and informing customers about the Belk App to enhance their shopping experience

• Using the Belk website to look up merchandise and complete in-store orders for customers

• Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks

• Maintaining Belk professional dress standards and appearance

• Maintaining floor and stock areas consistent with store standards

• Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department

• Following the ROCC the Dock process

• Ensuring timely set-up including signage for promotional events

• Following procedures for all systems including counts, markdowns, re-tickets and inventory control

• Complying with store policies including, but not limited to those concerning attendance and tardiness

• Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager

• Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager

Education / Experience Requirements:

Minimum Education & Experience:

• No education requirement

• Experience in retail preferred

Knowledge / Skills Requirements:

Knowledge & Skills

• Excellent communication skills

• Ability to use and learn industry technology preferred

Physical Requirements:

Physical

• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.

• Hand manipulation to remove sensor tags

• Ability to push / pull 100-500 pounds when moving stock carts

• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.