PSD Support & Assessment Officer
Headquarters, Rose Hill
Grade D - £30,333 - £32,613
Permanent
Full Time

Please note staff currently in the Internal re-deployment pool will be considered in the first instance, and the role may be withdrawn without notice.

Job Purpose

We are seeking a highly organised and detail-oriented individual to take responsibility for the day-to-day management of the Centurion IT system.

This role plays a key part within the Professional Standards function, supporting the identification, research, and processing of information relating to complaints, misconduct, and conduct matters. The postholder will contribute to maintaining the highest standards of integrity, professionalism, and behaviour across the organisation through robust data management, analysis, and reporting.

Key Responsibilities

• Case Management
  • Create and manage records for new complaint, misconduct, and miscellaneous matters within prescribed timescales.
  • Ensure accurate allocation and timely recording of cases within the Centurion system.
• Data Analysis & Reporting
  • Conduct detailed research and analysis to produce high-quality reports for the PSD Command Team.
  • Respond to Freedom of Information (FOI) and Subject Access Requests (SARs).
  • Develop and run SQL queries and SAP Crystal Reports to extract and present meaningful data insights.
• System Administration
  • Administer and maintain the Centurion system, ensuring data integrity and accuracy.
  • Manage system access permissions, ensuring appropriate and secure use.
• System Development & Testing
  • Support system upgrades and enhancements in collaboration with ICT and FIS teams.
  • Undertake system testing, including pilot implementations of upgrades.
• Information Management
  • Oversee the ingestion, archiving, and secure removal of Professional Standards data from NICE Investigate and local servers.
  • Ensure compliance with data protection, security, and information-sharing protocols.
• Advice & Support
  • Provide guidance and support to staff on effective use of Centurion to maximise system capability.
• Misconduct Proceedings Support
  • Assist in the organisation and administration of Misconduct Hearings and Meetings.
  • Coordinate related processes before, during, and after proceedings.
• Compliance & Governance
  • Ensure all activities align with Authorised Professional Practice (APP) on Information Management and the Home Office Code of Practice on the Management of Police Information (MoPI).

Knowledge, Skills & Experience

• Educated to A-Level (Level 3) or equivalent, or demonstrable experience within a systems, data, or research-focused environment.
• Strong IT skills with the ability to understand and utilise system capabilities for research and reporting.
• Experience of data analysis tools such as SQL and reporting platforms (e.g., SAP Crystal Reports) is desirable.
• Working knowledge of:
  • IOPC Statutory Guidance on complaints handling
  • Police Conduct and Performance Regulations
  • Code of Ethics
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to engage effectively with stakeholders at all levels, including external agencies (e.g., IOPC, HMICFRS).
• Highly organised, self-motivated, and able to manage workloads independently while meeting deadlines.
• Ability to use initiative, develop processes, and work with minimal supervision.

Application Guidance

• You must meet the minimum skills and qualification criteria at the time of application. Certificates must be provided; expected grades cannot be accepted.
• Use the attached JDQ and CVF when preparing your 1,000-word supporting evidence.

Click here the full JDQ

Click here for the CVF

Benefits

• 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
• Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
• Access to on-site gyms – HQ and OCC
• Option to become a member of the onsite unions.
• Discounts from various retailers via the Blue Light Scheme
• Cycle to work scheme.
• Taskers Salary sacrifice car scheme

A Note on Using Artificial Intelligence

AI tools may support idea‑generation, structure, or proofreading, but your application must reflect your own experience, skills, and voice. Do not copy and paste AI‑generated content.

Our Commitment to Diversity, Equality & Inclusion

We are committed to building a workforce that reflects the communities we serve. We particularly welcome applications from women and Black and ethnic minority candidates.

Our Outreach Team provides guidance and support for candidates from under‑represented groups. If you require reasonable adjustments, please let us know so we can support you.

To learn more about available support, contact: Outreach@merseyside.police.uk