Job Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Support and Progression Team Leader

Salary £37,000 per annum

Location: Covering Central and West London

Contract Type: Permanent Full Time

Hours of work 37.5 per week

As a Support and Progression Team Leader, you will play a key role in supporting the delivery of an exciting new programme by leading, coaching and supporting a team of Advisors to deliver high-quality, participant-centred support.

You will support day to day delivery through setting clear expectations and creating a supportive and accountable team culture. The role also involves overseeing day to day delivery, performance, quality, safeguarding and colleague wellbeing.

What you will be doing:

• Leading, coaching and supporting a team of Advisors to deliver high-quality, participant-centred support and strengths-based approaches in line with contract requirements.
• Monitoring advisor caseload activity, quality, engagement, outcomes and distance travelled, using data and insight to drive performance and service improvement.
• Setting clear expectations and supporting individual and team performance through regular one-to-ones, team meetings, caseload reviews, observations and coaching.
• Providing day-to-day guidance, supervision and support, helping advisors manage participant engagement, complex needs, risk, safeguarding and progression.
• Producing and using performance information to monitor delivery, identify trends and support quality, compliance and continuous improvement.
• Work collaboratively with the Service Delivery Manager, operational colleagues, partners and local stakeholders to support delivery and effective participant journeys.
• Ensure accurate records, safeguarding actions, referrals, outcomes and quality evidence are maintained in line with policy and programme requirements.

Qualifications

You will require:

• Strong leadership, coaching and people management skills.
• Excellent verbal and written communication, as well as, presentation skills and the ability to communicate effectively with internal and external stakeholders.
• Strong problem solving and decision-making skills.
• Strong stakeholder management skills.

• Ability to use performance data, quality insight and feedback to support delivery.

Desired Experience:

• Experience of managing high performance teams in a people focused service environment within employability, health, wellbeing, social care.
• Experience supporting colleagues who work with vulnerable individuals with complex needs, safeguarding concerns or wider personal barriers.
• Knowledge of local labour markets, community provision and stakeholder networks relevant to participant progression.
• Ability to be adaptable around leading teams through multiple channels, for example through face to face and digital methods.

Additional Information

Additional Information

As Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days annual leave plus bank holidays with the opportunity to salary trade extra
• EAP Support programme available 24/7 with access to 6 x counselling sessions
• Private Medical Insurance
• Eyecare vouchers with help to purchase new glasses
• Life assurance
• Online discount shopping via Perks at Work
• Cycle to Work scheme
• Season ticket loan
• Up to two days each year dedicated to Community Giving (Volunteering)
• Access to Salary Finance; financial education and advice
• The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
• Long Service Awards

At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.

As a Disability Confident Employer, we understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us to discuss how we can support you.

Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.