Job Description

Responsibilities:

• Provide Level 1 and Level 2 technical and functional support for a portfolio of corporate IT and security applications.
• Communicate with end-users via phone, chat, email, and a support ticketing system.
• Analyze, manage, and resolve incidents, problems, and service requests.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
• Escalate issues to Level 3 application or infrastructure teams when necessary.
• Supervise and monitor daily and monthly job executions.
• Work closely with project, infrastructure, and production teams to fulfill user requests.
• Produce regular reports (daily, weekly, monthly) on system performance and ticket status.

Requirements:

• Bachelors degree or higher in Computer Science or a related field.
• Relevant industry certifications (e.g., ITIL, cybersecurity) are an advantage.
• Minimum of 4 years of experience in application support or development roles.
• Strong analytical and problem-solving skills.
• Basic knowledge of:
• (i) Application servers
• (ii) Scripting/programming languages (e.g., PowerShell, C#, Java)
• (iii) IT production environments and deployment pipelines
• Experience with DevOps tools such as Jenkins, JIRA, Nexus, and TFS.
• Excellent English communication skills both written and verbal.
• Ability to explain technical issues to non-technical users.
• Nice to Have
• Experience in the financial industry or similarly regulated environments.
• Additional scripting or programming skills for automation purposes.

Additional info:

• This role is offered on a yearly renewable contract basis, with the potential for permanent employment based on performance.
• Willingness to work in shifting schedules (Asia and EMEA time zones), including weekends and on-call shifts. (Example: 8:45 AM to 6:30 PM or 3:30 PM to 1:00 AM.)

To apply, please visit www.gmprecruit.com and search for Job Reference: L34X3598
To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.