Job
Position SupportAnalyst
ReportsTo:ManagerofCustomerSupport
Location: Chicago, IL
The Support Analyst is a key member of an overall team responding to customer inquiries across the full suite of Reveal software.They are responsive, helpful, thorough, and communicative when working with those internal and external to Reveal.They are first-line responders and carry from initiation to resolution.This individual is quick at determining the level of support required and performing triage to correct up-line team members.
From your seat in our beautiful new office in downtown Chicago, you will have access to many teammates to help respond to clients timely.Our office is in the heart of the loop with very convenient access to all major public transportation lines. Please be aware that this is a hybrid role (4 days in office, one day work from home).
Respondtocustomerinquiriesinatimelymannerandutilizeskillsandknowledgeofapplicationstoanswer questions and solve technical problems.
Ownsticketuntilcompletelyresolvedandprovidesfollow-upwithclientafterclosedtoassurecontinued success.
AssistuserswithconfigurationandsettingsacrossRevealAI/Processing/Reviewtechnologiesandtestto assure it is functioning to client satisfaction.
Create,maintain,andprovidewhenappropriateSQLscriptstoprovideaccessandreportingtoadditional functionality and data for reporting.
Proactivelyandreactivelycreateclientservice-relatedapplicationsincollaborationwithotherinternaland external teams.
Assistinthedevelopmentofinstallationpackagesforvariousinternalorexternalcustomers.
ActivelyassistinmaintainingReveal’scloud-basedservicesanddevelopingmethodsforautomated maintenance or reporting.
Contributetosoftwaredocumentation,knowledgebasearticles,andotherclient-facingmaterials.
Excellentwrittenandoralcommunicationskills.
Engagingpersonalityandabilityto engageothers.
Keen sense of attention to detail.
Obsessivedocumentationpractices.
Problemsolverwithfollow-throughontasks.
Seekerofexcellencewithunendingpursuitofimprovement.
Unselfish team player.
Quicklylearnandunderstandtechnology.
CollegedegreeinComputerScienceorInformationSystemsrelatedarea.
Familiarwithclient-serverarchitecture,modernprogramminglanguage,andSQLscripting.
4 to 7 years of working experience.
eDiscoveryexperienceisabigplus.
FamiliarwithAzure/AWSaplus.
Ideally,youwouldhavesomebackgroundinprogramming,beenthusiasticaboutnewknowledge,andwanttogrow with an exciting technology company.
401k match program
Comprehensivehealthbenefits(Medical,Dental,Vision,andHSA/FSA)
Group Term Life Insurance and Voluntary Life Insurance option
Paid holidays
Paidvacation,sick,andpersonaldays
FSA dependent care benefit
Childbirth recovery and bonding leave policies
Short and long-term disability benefits
Access to onsite gym and recreational area at our Chicago office
Friendly, collaborative, in-office work environment with ample opportunity for professional development.
For Illinois-based roles, the budgeted annual salary range is $42,500 to $50,000. Compensation for this role will dependonanumberoffactors,includingacandidate’squalifications,skills,competencies,andexperience,andmay fall outside of the range shown.Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above.
Thisjobreflectsthepresentrequirementsoftheposition.Asdutiesandresponsibilitieschangeand develop, the job description will be reviewed and subject to amendment.
HiringPolicy
Thisjobreflectsthepresentrequirementsoftheposition.Asdutiesandresponsibilitieschangeand develop, the job description will be reviewed and subject to amendment.
Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environmentforallemployees.Revealdoesnotdiscriminateinemploymentonthebasisofrace,color,religion,sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Revealconsiderscandidateswithexistingvisasbut doesnotsponsornewvisaapplications.
Reveal helps legal professionals solve complex discovery problems. As a cloud-based provider of eDiscovery software, Reveal offers the full range of processing, early case assessment, review and artificial intelligence capabilities. Reveal clients include Fortune 500 companies, legal service providers, government agencies and financial institutions in more than 40 countries across five continents. Featuring deployment options in the cloud or on-premise, an intuitive user design, multilingual user interfaces and the automatic detection of more than 160 languages, Reveal accelerates legal review, saving users time and money. For more information, visit http://www.revealdata.com.
