Who we are 🏃♂️
Findity is the market leader in Embedded expense management. We are the AI-powered technology provider that enables Europe's most innovative software companies to deliver world-class expense solutions directly to their customers. With a focus on partnership, we currently power the expense products relied upon by over 35,000 companies and hundreds of thousands of employees.
What we do 🚀
Expense management is a universal pain point. Our mission is to transform expense management from a fragmented burden into a seamless, automated experience. That's why we partner with market leaders, providing our platform, helping them to eliminate the expense stress for their customers.
The role 🙋
As a Support Agent, you will serve our partners and customers with settings in the product, helping them set up their expense solution so it will work perfectly and in sync with their payroll or bookkeeping system. Our product is dynamic and comes in many different brandings, therefore the questions that you will receive as a Support Agent will vary a lot.
In this role, you will be joining forces with a fantastic team of five and collaborate with both external partners and internal stakeholders.
What you will do 🙌
Communicate clearly and effectively with customers through telephone / e-mail / chat / website
Provide first class service to our partners and customers
Understand the products and services to help find the best solutions for the customer
Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades
Create and implement new processes to improve efficiency and customer satisfaction while reducing costs
Maintain and write new articles for our customer knowledge base
Qualifications 📝
At Least 2 years of experience within customer support
Strong communication skills in both Swedish and English
Ability to quickly recognize problems, form solutions and execute solutions/procedures
Good computer skills and technical interest
A background or interest in accounting or financial services is a plus
Apply Now!
Excited about embarking on your new career journey? Fantastic! Send us your application in English as soon as possible!
Findity is the leader in Embedded Expense Management.
We provide a card-agnostic, AI-powered expense platform, enabling companies to offer a localized, branded expense solution to their customers without the hassle of building it yourself.
Take an expense product to market your way with our flexible solutions:
Headless Architecture: Build your own expense solution using the Expense API. Embed the expense platform as the intelligent engine behind your own UI.
White Label Solution: Launch a fully branded expense solution in record time. Skip the build and leverage our ready-to-go UIs that embed seamlessly with your offering.
We are the trusted technology behind the expense products of the world's most innovative companies.
http://www.findity.com
