Job Description

Career Category

Supply Chain

Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces https://www.greatplacetowork.pt/ ranking in Portugal in 2024 (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 500 talented people and more than 40 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives.

SUPPLY MANAGEMENT BUSINESS ANALYST

LIVE

WHAT YOU WILL DO

The Supply Management Business Analyst is responsible for the end‑to‑end management of product quotas to ensure fair, compliant, and patient‑focused allocation of limited supply across markets, customers, and channels. The role plays a critical part in safeguarding continuity of supply by setting, maintaining, and enforcing quotas in alignment with demand signals, available inventory, and market requirements.

This role acts as the primary operational decision‑maker when customer demand exceeds allocated supply and serves as a key interface between Supply Management lead, IBP, Regional Demand Planning, Customer Service, and Local Affiliates.

The responsibilities of the role will include:

Quota Planning & Setup

• Prepare and update monthly quotas by country, customer, channel, and period, based on validated demand and available supply.

• Coordinate affiliate reviews and approvals, ensuring accuracy and timely adjustments when demand or supply changes.

Order & Quota Exception Management

• Monitor orders exceeding quotas and decide on reductions, rejections, or quota adjustments within governance rules.

• Ensure all decisions are executed in the correct systems and clearly communicated.

Governance, Compliance & Risk Management

• Apply quota governance rules consistently and escalate changes needing higher approval.

• Perform manual overrides only when authorized, ensuring full regulatory and internal compliance with focus on patient impact.

Stakeholder Management & Communication

• Lead monthly quota calls and act as main contact for Affiliates, Customer Service, and Planning teams.

• Communicate quota decisions, exceptions, risks, and rationale clearly and on time.

Analytics & Continuous Improvement

• Analyze trends, risks, and market behaviors to identify supply issues or demand spikes.

• Support ongoing improvements in processes, reporting, and ways of working.

WIN

WHAT WE EXPECT OF YOU

• Bachelor’s degree in Business, Supply Chain, Commercial, or a related field, with 2–3 years of experience in commercial operations, demand planning, supply chain, customer service, or business analysis.

• Strong analytical skills with the ability to work with data, interpret trends, assess risks, and support decision‑making.

• Experience collaborating cross‑functionally (e.g., Supply Chain, Customer Service, Demand Planning, Finance, Affiliates) and working with ERP systems such as SAP.

• Familiarity with quota management, order or allocation processes, and reporting or planning tools.

• Excellent communication and influencing skills, with the ability to align stakeholders without direct authority.

• Strong attention to detail, disciplined execution, and the ability to prioritize effectively while keeping a broader business perspective.

• Proactive, solution‑oriented mindset with the ability to identify root causes and coordinate resolution across teams.

• Fluency in English and strong proficiency in Microsoft Excel and PowerPoint.

THRIVE

WHAT YOU CAN EXPECT OF US

As we work to develop treatments that take care of others, we also care deeply for our teammates’ well-being and growth.

• Vast opportunities to learn, develop, and move up and across our global organization.

• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.

• Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.

• Flexible work arrangements.

APPLY NOW

Objects in your future are closer than they appear. Join us.

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EQUAL OPPORTUNITY STATEMENT

AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.